REPORTS TO: Property Manager

JOBS SUPERVISED: Leasing Agents, Grounds, Cleaning and Maintenance staff

JOB PURPOSE: Assists Property Manager in the efficient operations of the property by providing the highest quality product and service.

ESSENTIAL JOB RESPONSIBILITIES:

• Assists property manager to operate the property within the financial guidelines and budget.

• Helps to direct office staff; ensures that all staff operates within established policies and procedures and measures performance against established property goals.

• Through example and supervision, ensures a professional appearance and attitude for all property staff.

• Helps to maintain occupancy at established levels by ensuring that established sales techniques and methods are used effectively by leasing staff.

• Assists in directing staff to respond to all resident requests or complaints in a timely, efficient and courteous manner.

• Calls on area employers to distribute sales information.

• Assists with the design, implements and maintains resident retention programs including newsletters and social activities.

• Reports unusual or extraordinary circumstances regarding residents or the property.

• Responds to changes in organization and property by assuming additional responsibilities as assigned.

• Maintains inter-and intradepartmental workflow by fostering a spirit of cooperation.

• Maintains safe and clean working environment by complying with procedures, rules and regulations.

• Assists in all sales and leasing duties

• Maintains operations by following policies and procedures and reporting needed changes.

• Contributes to team effort by accomplishing related results as needed.

• Other duties as assigned by management.

EDUCATION AND QUALIFICATIONS:

• Previous leasing and/or assistant manager experience of an apartment community.

• Excellent communications skills.

• Demonstrated computer skills.

• Demonstrated presentation skills.

• Current and valid driver’s license.

ENVIRONMENT

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.