Basic Function and Responsibilities:

Under general direction, coordinate and perform both day-to-day and longer-term work projects to support an environment related to enrollment and program services including registration, advising, student records, financial records, and general assistance. Provide excellent customer service which encourages registration. Assist leadership in developing goals and objectives and recommend improvements in processes and procedures. Exercise judgment requiring knowledge of federal, state, and College policies and practices related to enrollment services functions.

Characteristic Duties and Responsibilities:

• Register and advise students, both prospective and current, of CE & T courses and programs including information regarding courses taught, eligibility, time, tuition and fees, locations and requirements. If necessary, route inquiries to appropriate person.
• Collect, process, and apply tuition payments to the students' accounts. Maintain cash flow, including petty cash. Balance cashier's drawers, prepare transmittals and comply with procedures established by the Accounting & Payroll Coordinator and Manager of CE&T Operations.
• Check, review, and process applications and registrations. Verify applications, forms, and residency requirements to make sure data is accurate and timely. Investigate problems with student accounts and work with appropriate staff to resolve.
• Responsible for scheduling room locations and providing signage for all classes taught at respective location. Adjust and re-assign class locations when necessary. Handle rescheduling with the appropriate onsite personnel.
• Provide onsite and online support services to instructors and coordinate CE&T needs with designated onsite personnel. I.e. required duplicated material, AV equipment for class use. Online support includes login assistance as well as other related web-based processes.
• Serve as liaison between customers/students and managers as needed. Appropriately assist with inquiries, complaints, adjustments, and reimbursements.
• Provide program support. Prepare materials, i.e., handout materials, directional signs, certificates, evaluation forms and other support materials as needed.
• Coordinate book sales and maintain an inventory of books.
• Collect, compile, and prepare statistical data and sensitive information for reports, contracts, publications, etc.,
• Assist in notifying students and instructors of cancelled classes, or other class information.
• Such as the collection of electronic class lists grade sheets and other online processes.
• Manage the upkeep of the Alliance office at respective location. Order and maintain supplies as needed.
• Manage and update the Division's general email and phone messaging. Ensure adequate telephone coverage is maintained during business hours.
• Provide accurate information to students and the community by telephone, email, or in person regarding Federal, State and College policies and procedures following the guidelines of the Family Educational Rights and Privacy Act (FERPA). If necessary, route inquiries to appropriate persons.
• Initiate and verify student refunds, and senior tuition discount eligibility.
• Assist with the continuing assessment and evaluation of processes. Provide suggestions to enhance the delivery of enrollment services information provided in person, over the telephone and via the internet.
• Assists students and faculty members in resolving IT related issues related to enrollment, registration, payment of fees, accessing technical resources provided by the College.
• Support a self-service environment that will minimize the number of Help desk calls.
• Attaining a thorough knowledge of registration systems, college processes, and operations is required upon hire.
• Troubleshoots, in collaboration with the IT department and the Manager of CE&T Operations, any issues related to the CE&T registration software system.
• Supports and assists CE&T operations in analyzing business processes as related to software utilization.
• Perform other job-related duties as assigned.

Qualifications and Working Conditions:

• Associate's degree or an equivalent combination of education and experience from which comparable skills and abilities can be obtained is required.
• Two years of general office experience, student services, customer services or related area is required.
• High level of interpersonal and communication skills and the ability to deliver services in an environment where there is an emphasis on customer service are required. Incumbent must be able to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact.
• Requires the ability to mentally attend and visually concentrate on a significant amount of detailed work. Must have strong organizational and detail-oriented skills.
• Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.
• Advanced word processing (Microsoft Word preferred), intermediate spreadsheet application (Microsoft Excel preferred), and beginning presentation application (Microsoft PowerPoint preferred) skills are required. The knowledge of Google Suite is required.

Physical Demands:

Light lifting up to 10 lbs. and light carrying up to 10 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is sedentary in nature. Little or no exposure to adverse working conditions.

Supervision Received:

Administrative supervision is received from the Director of Operations and Administrations. Functional supervision is received from the Manager of Operations, CE & T.

Supervision Exercised:

Functional supervision may be exercised - over student employees and staff.

Based on the needs of the college and with Administrator approval, some positions at the college may have hybrid schedule options available after 30 working days.

Oakton is accessible by public transportation.

HOURS: Monday - Friday 8:15 am - 5:00 pm

SALARY: $50,839