Position Summary:

The Executive Director plans, implements, and directs all aspects of community operations in accordance with Oaks Senior Living Policies & Procedures and in compliance with the Department of Community Health’s regulations for the care, watchful oversight, and well-being of all residents. The Executive Director maintains a high level of customer satisfaction and successful financial results. The Executive Director leads and motivates employees to provide quality care and services to residents while maintaining a high level of employee satisfaction.

Primary Responsibilities:

General Management

1. The Executive Director plans, implements, and directs all aspects of community operations in accordance with Oaks Senior Living Policies & Procedures and in compliance with the Department of Community Health’s regulations for the care, watchful oversight, and well-being of all residents.

2. Provide daily/weekly/monthly management meetings to keep all departments informed of pending issues at the community.

3. Perform multiple daily walking inspections of the building and grounds to ensure that the facility presents a positive first impression and to interact with residents, staff, and visitors to promote customer satisfaction.

4. Maintain a high level of occupancy. Assist with the marketing of the facility including developing relationships with local referral sources. Work closely with the Community Relations Director to develop and review marketing plans, meet sales goals, and be aware of pending move-ins and/or move-outs. Participate in lease signings.

5. Make the final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with Oak Senior Living policies & procedures and in compliance with state regulations.

6. Review all communication tools used in providing resident care. Ensure required paperwork for providing resident care is completed and up-to-date. Ensure that the assessment given to the resident matches the billing spreadsheet.

7. Maintain up-to-date and complete resident files.

8. Operate the facility within the Annual Budget set by the owners of the facility.

9. Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other qualified directors. Available 24/7 for emergencies and community needs

10. Manage labor force to ensure that all labor dollars are within operating budget as tied to census and acuity. Monitor labor hours and overtime to ensure bi-weekly time sheets are accurate for payroll submission.

11. Ensure that all weekly and monthly documents are forwarded to the Home Office in a timely fashion, including accounts receivables, billing sheets, payroll reports, time sheets, incident reports, and other reports as requested or required.

12. If onsite, act as a first responder in an emergency situation.

13. Maintain confidentiality of all pertinent personal or health information concerning residents and staff.

14. Maintain CPR & First Aid certification.

15. Performing other duties as assigned and which relate to the success of Oaks Senior Living and the care, comfort, and happiness of our residents.

16. Provide quality care and assistance to residents in accordance with Oaks Senior Living philosophy of Person-Centered Lifestyle and in accordance with resident rights.

Customer Service

1. Oversee the safety and well-being of the residents in accordance with the Oaks Senior Living philosophy and standards of care.

2. Maintain outreach and education within the community at large, creating positive relationships and marketing opportunities.

3. Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families and to ensure a high degree of customer satisfaction.

4. Contact the resident’s family when a change in services is needed. Lead and participate in a resident/family conference to review changes in services.

5. Provide conflict resolution among residents, staff, and families to ensure problems are resolved in a timely and satisfactory manner. Utilize Resident Satisfaction Survey results, Staff Satisfaction Survey results, Resident Council Meeting minutes, Resident Food Service Meeting minutes, suggestion boxes, etc. to determine the level of satisfaction in the facility.

Hiring, Supervising and Training

1. Recruit and hire a capable and cohesive work staff by utilizing excellent hiring techniques. Supervise staff to ensure quality resident care to meet the residents’ needs in accordance with Oaks Senior Living policies.

2. Oversee and implement the training of all employees in accordance with facility’s policies and in compliance with state and federal regulations. Ensure proper documentation for all training.

3. Provide proper orientation, initial training, and proper documentation of ongoing in-service education to ensure regulatory compliance.

4. Assist in developing and maintaining a schedule for staff that sufficiently meets the needs of residents and ensures regulatory compliance.

5. Lead by example, encourage teamwork, promote the Oaks Senior Living philosophy, and provide ongoing coaching to employees

6. Provide an “open door” to employees, address any employee concerns or grievances.

7. Maintain complete and up-to-date employee files.

8. Conduct regular performance appraisals with employees. Create positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular performance feedback systems and promotional incentive programs.

9. Respond to on-the-job injuries in accordance with Oaks Senior Living policies and procedures. Minimizes Worker’s Compensation claims by providing in-service training and conducting Safety Committee Meetings.

Reports to: Regional Director of Operations

Qualifications:

1. Bachelor’s degree and minimum two years management experience in long-term care preferred.

2. Maintain knowledge of federal and state laws pertaining to assisted living.

3. Strong leadership and organizational skills. Strong customer service skills.

4. Proven business acumen.

5. Ability to interact and build relationships with older adults. Desire to work with older adults.

6. Must be 21 years of age. Must have a satisfactory criminal history and fingerprint check.

7. Must have physical exam by a licensed physician. Must have a negative drug screen.

8. Must be able to react in an emergency situation.

Physical Job Requirements:

To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. Employees must adhere to proper body mechanics and safety measures when supporting or transferring residents. In a typical eight- hour day, employee will:

1. Stand/walk up to eight hours a day

2. Sit up to two hours a day

3. Frequently support up to 75 pounds

4. Occasionally lift/carry up to 50 pounds

5. Frequently kneel, bend, and reach

6. Secure proper assistance for transferring of residents as needed