Salary: $20-22/ hour, depending on experience

We are a fast-paced, Property and Casualty Insurance Company in Flushing, Queens area, seeking individuals to join our team as Service Associates.

Job Description: Responsible for customer service inquiries, which do not require an insurance license or experience, including but not limited to the following:

• Data entry and update policies/accounts on the company's client-managing software systems.
• Work closely with other CSRs (customer service representatives) to provide a positive customer service experience for all clients.
• Handle incoming email and phone calls, ensuring all emails and calls are responded to within 24 hours.
• Handle multiple customer inquiries, resolve service concerns/document customer requests, and complete policy changes.
• Provide creditable response to clients' inquiry and request promptly through research and speaking with the insurance provider if necessary.
• Communicate with insurance providers to process policy changes as per the CSR/client request.
• Update and follow up with the client on any policy issues and changes.
• Prepare proposal, quotation, and binding paperwork for CSR.
• Maintain and monitor active accounts and policies through frequent check-ins to ensure all clients' insurance needs are satisfied.
• Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers where a licensed representative previously bound coverage.

Qualifications

• Previous experience working as a customer service representative is a plus.
• Good interpersonal skill and communication skills
• Bilingual in English and Chinese (Preferably Mandarin)
• Detail oriented, a can-do and follow-through spirit, and can multi-task in a high-pressure environment
• Hardworking and self-motivated with good organizational and time management skills.
• Trustworthy and discretion when handling confidential information.
• Good problem-solving skills
• Proficient in PC operations

Additional Information

• Full-time Position
• Working Hours: 9:00 am – 5:00 pm
• 5-day Work Week

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person