Greets every guest with a smile and assist with questions on machine functions, rules of play, current promotions, assist with Oaklawn Rewards information and other general knowledge questions.

Performs minor repairs, corrects malfunctions and handles jackpot procedures. Verifies and witnesses jackpots. Adheres to all regulatory, departmental and Oaklawn policies and procedures.

Serve as ambassadors for OJC, maintaining the highest standard in guest service, teamwork, courtesy and safety by ensuring that Oaklawn's Core Values and Standards of Behavior are adhered to.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary :

• Processes jackpot wins and notifies the CSM as needed
• Understands, promotes and explains company promotions and points system
• Recommends Oaklawn Rewards program to players not using a membership card
• Accurately completes paperwork within the guidelines of State, Federal regulations and company policies and procedures
• Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy
• Ensures that EGS machines are filled with ticket paper, so as to keep machines in constant operation
• Services minor machine and printer malfunctions
• Notifies EGS supervisors, Shift Managers, or EGS mechanics of guest needs and requests, follows up to ensure positive guest relations
• Swift response to player needs
• Assist with marketing promotions as needed
• Ensures cleanliness of assigned area, reporting issues to appropriate department(s)
• Assists in maintaining EGS floor security by notifying department heads of any suspicious activity
• Maintains current knowledge of local jurisdiction gaming laws (federal, state etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures
• Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service
• Maintain confidentiality of players' information and all OJC procedures
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Regular punctual attendance
• Ability to work required overtime
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Strong analytical and problem solving skills
• Strong math skills
• Strong cash handling skills
• Strong guest service skills
• Ability to work in a fast paced, high energy environment Must have the ability to deal professionally, effectively and interact well with the guests and other team members.
• Highly organized and detail oriented
• Must have a professional attitude and appearance.
• Ability to adhere to OJC attendance standards
• Ability to use a hand-held radio for communications
• Ability to read, write and communicate effectively in English.
• Superior guest service and interpersonal skills.
• Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
• Able to maintain the highest level of confidentiality
• Must be able to respond calmly in crisis and stressful situations.
• High School graduate or GED required
• Must be 21 years of age or older
• Previous casino experience a plus
• Guest service experience is a must
• High School graduate or GED required
• Must be 21 years of age or older
• Previous casino experience a plus
• Guest service experience is a must

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain and maintain an Arkansas CGS License.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

Last updated : 2024-05-10