BASIC FUNCTION: Under the leadership of assigned supervisor, the Student Assignment

Counselors will provide world-class customer service to parents and guardians in Oakland who are seeking to enroll their student(s) in an OUSD-managed school. They will ensure equity of access for all families as well as transparency in all interactions.

REPRESENTATIVE DUTIES:

(Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to reflect the principal job elements accurately.)

ESSENTIAL FUNCTIONS:

• Serve as a primary customer service point-of-contact for parents/guardians who are selecting and/or enrolling in an OUSD-managed public school. Depending on the situation, this support may be conducted in-person, over the phone, or via email.
• Inform families of school options, help families select a school in an unbiased way, assist families with navigating multiple enrollment timelines and/or processes, and following-up with parents to ensure their child has the best chance of being assigned to the school of their choice.
• Collect required student documentation from parents, reviewing for completeness and accuracy.
• Update OUSD databases with new and revised information, per documented procedures.
• Serve as the subject-matter-expert for all things related to choosing a public school in Oakland, including in-depth knowledge of OUSD’s Options process and basic knowledge of each charter organization’s process.
• Conduct English and primary language assessments in listening, speaking, reading and writing and identify English Language Learners.
• Provide exceptional and personal customer service in a courteous and professional manner at all times.
• Contact applicant parents to gather missing documentation/elements as needed.
• Communicate effectively with other team members and school personnel about the availability of seats and other relevant topics.
• Address inquiries from school personnel about enrollment processes.
• Participate in and/or lead training school personnel on enrollment processes.
• Assist team with data collection, analysis, and process improvements.
• Attend and/or lead meetings with community members.
• Maintain both the integrity and confidentiality of all data.
• Conduct formal evaluation of language proficiency in Spanish, Cantonese, Vietnamese, Cambodian and Mien for employees or prospective employees in positions where the language is required or desired.
• Perform other related duties as required.

QUALIFICATIONS:

The District determines whether a candidate is qualified based on fulfillment of prerequisites, relevant work experience, ability to perform the essential functions, reference checks, effective interpersonal and communication skills demonstrated by interview performance and/or writing samples, and achievement on performance-based assessments (if applicable) that demonstrate the candidate possesses the requisite knowledge, skills and abilities. Meeting prerequisites only satisfies the initial screening process and does not indicate the candidate is qualified to perform the essential functions of the position.

KNOWLEDGE OF:

• Federal and state public education laws (preferred)
• Aeries student information system (preferred)
• District educational initiatives, programs and policies
• Telephone techniques, systems and etiquette
• Training techniques and methods
• Planning, organization and coordination needed for assigned program
• Diversity, sensitivity, and competence with regard to issues of race, learning or other ability, ethnicity, culture, religion, gender, socio-economic group, sexuality or other orientations or cultural markers
• Presentation, communication, and public speaking techniques
• MS Word, Excel, Power Point, and Outlook

ABILITY TO:

• Perform a variety of complex, technical duties involving specialized knowledge and independent judgment
• Understand and interpret District and other rules, policies and procedures
• Understand and follow oral and written directions
• Demonstrate customer-centric mindset
• Show proven skills in exceeding customer expectations
• Demonstrate cultural competence and sensitivity with diverse groups across lines of race, ethnicity, religion, gender, socio-economic group, sexual orientation, and other identifiers
• Establish and maintain effective communications and working relationships among diverse groups of students, parents, District staff, and the community
• Complete work accurately and as directed with many interruptions
• Organize, coordinate and prioritize a large volume of computer generated materials and activities
• Organize and manage multiple streams of work
• Pay close attention to details
• Manage time effectively
• Demonstrate a continuous improvement mindset
• Demonstrate effective written and verbal communication skills, including content communication, conciseness, grammar and usage
• Work effectively under pressure
• Operate a computer and other office equipment

PREREQUISITES

Associate of Arts Degree in operations management, communication, or related field

Bilingual in Spanish, Vietnamese, Chinese, or Arabic preferred, but not required

Four (4) or more years experience in fast-paced customer service setting

Knowledge of public education operational philosophies

Valid California Driver’s License, if applicable

PRE-EMPLOYMENT PROCESS:

Employment eligibility will include fingerprints, tuberculosis and/or other employment clearance

WORKING CONDITIONS

ENVIRONMENT:

Office and diverse school site environments; driving a vehicle to conduct work; fast-paced work; constant interruptions

PHYSICAL REQUIREMENTS:

Consistent mental alertness; sitting or standing for extended periods of time; lifting, carrying, pushing, and pulling objects up to 30 pounds, occasionally 30 pounds; bending and twisting at the waist, reaching overhead, above the shoulders and horizontally; dexterity of both hands and fingers while performing duties; seeing to read, write and use the computer; hearing and speaking to exchange information, in person or on the telephone, and make presentations.

NON-DISCRIMINATION POLICY:

The Oakland Unified School District does not discriminate in any program, activity, or in employment on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.

Job Type: Full-time

Pay: $48,722.18 - $65,223.90 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Oakland, CA: Relocate before starting work (Required)

Work Location: In person