Insurance Office Assistant

Independent insurance agency located in Land O Lakes seeks someone to join our team.

Oakes & Assoc. Ins. Agency is a well-established and growing hometown agency located in the heart of Land O' Lakes, FL since 1979.

Office Assistant/ Receptionist available for immediate hire.

Seeking a strong candidate with excellent people skills. Must have the ability to provide excellent customer service and follow up, strong phone/computer skills, have good judgment, the ability to problem solve, and multi-task. You must be dependable, professional and work closely as a team player. Bilingual is beneficial but not required.

Responsibilities include and may not be limited to:

• Answer the phone and assist accordingly.
• Take customer payments, explain billing.
• Assist with data entry of client/ company information.
• Be able to effectively use management system- QQ Catalyst, Outlooks, Microsoft Teams
• Compose correspondence.
• Scanning
• Ability to take on new tasks.
• Assist agents with daily tasks, follow ups.
• Review and work daily transaction reports as needed.
• Take quote information for agents.
• Work independently to resolve practical problems.
• Deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
• Reliability, punctuality and professional demeanor and appearance are essential.
• Create and maintain a positive impression for clients consistently through various means of communication.
• Positively interact within a team environment.
• Perform with an exceptional attention to detail.

Qualifications:

• Proficiency with multi-line telephone system
• Strong computer literacy including experience with the Microsoft Office suite of products
• Outstanding verbal and written communication skills
• Strong analytical and interpersonal skills
• Willingness to comply with internal processes
• Ability to prioritize activities on a daily basis to accomplish goals with minimal supervision
• Strong desire to achieve and learn new technologies and skills
• Basic understanding of Property & Casualty Insurance Preferred but not required.
• Able to work in high volume fast paced environment

Benefits:

• This is an hourly position in an excellent work environment

After 90 probationary period:

• Health Insurance
• Paid Holidays
• SAR-SEP with up to 8% annual employer contribution (after 1 year)
• Bonus/ Incentives
• PTO

Our Company Culture:

Job Type: Full-time

Pay: Starting at $21.00 to $23.00 per hour, Paid Bi-Weekly

Schedule:

• Monday-Friday 8:30am -4:30pm
• 2- 15 Min Breaks or 1- 30 min lunch included per 8-hour shift

Education:

• High school or equivalent (Required)

Location:

• Land O’ Lakes, FL (Required)

Language:

• English (Required)
• Bilingual is a plus

Communication method(s) used:

• Email
• Phone
• IM/ Chat
• In person
• Text

Company's website:

• www.oakesins.com

Benefit Conditions:

• Waiting period applies, 90 days
• Only full-time employees eligible

Work Remotely:

• No

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Clerical: 2 years (Required)

Ability to Commute:

• Land O' Lakes, FL 34639 (Required)

Work Location: In person