Overview

This position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world class events. Providing Will Call service as needed. This role is supported by and works closely with the entire ticketing team. 

Position Details : 

• Part-time position
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays

This role will pay an hourly wage of $15.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures 

• Answer phone with prompt and courteous attitude as needed 
• Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night of show Will Call
• Sells tickets in Ticketmaster Host and TM1 computer programs 
• Process opening and closing paperwork 

• Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions 
• Remain current with new software/product releases
• Perform all other duties as assigned by ticketing management team 
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs 

Qualifications

• High School Diploma/GED
• Previous ticketing, point of sale, customer service experience 
• Must have basic computer skills and a working knowledge of Windows-based PC programs 

• Ability to work well both within a team environment and independently with good decision-making capability 
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times 
• Strong verbal and written communication skills 
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously 
• A high degree of personal integrity

• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred 

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.