Overview

The Concessions Operations Manager is responsible for overseeing the day-to-day concessions operations at the Budweiser Events Center and Larimer County Ranch Events Complex.

This includes managing staff, ordering supplies, and ensuring that all food safety regulations are followed. The Concessions Operations Manager will work closely with the Concessions Manager to develop and implement strategies to increase sales and improve the customer experience.

The Concessions Ops Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer.

The COM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends.

Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.

This role will pay a salary of $60,000.

For FT roles : Benefits : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Responsibilities

• Responsible for managing, developing and mentoring a staff of part time and full time concessions employees to provide excellent customer service.
• Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include : verifying opening inventory, assigning duties to concession workers (employee / volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met;

assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.

• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the CM.
• Training new & current employees with regarding to property procedure & best practices.
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met;

assist with Premium Services operations and event needs, as directed.

Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State / Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures.

Report any alcohol service or other compliance issues to CM immediately.

Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents.

Relays safety / health issues to management immediately.

• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers;
• promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers;

reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.

Ability to obtain working knowledge of all existing concession locations : geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.

Qualifications

• Associate’s Degree ( or greater in Culinary Management, Business Management, or related field; along with two or more years’ experience in Concessions Management, other Food & Beverage Management, or related experience.
• Degree requirement may be substituted for four or more years’ experience in Concessions Supervision, Food & Beverage Management or related position.
• Solid working knowledge of computer applications : Microsoft office, POS systems, timekeeping system.
• Experience training new employees and volunteers
• Advanced knowledge of inventory procedures and controls
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business / operations decisions (. regarding employee placement, staffing adjustments, and / or respond to technical, product or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc.

pertaining to IEC concession operations.

• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred
• Nationally recognized alcohol service training course certification preferred

Last updated : 2024-05-08