Overview

Under the direction of the Director of Operation the Operations Manager manages, supervises, and coordinates the facility setup/tear down, housekeeping and operations of buildings, equipment, and grounds for the assigned facility; oversee all building changeovers and facility housekeeping while providing highly responsible staff assistance. Supervise all facility conversions and housekeeping including supervision of the full-time operations/conversion and operations/housekeeping coordinators and part-time operations employees and has the authority to make recommendations for hiring and firing of employees.

This role will pay a salary of $55,000 to $60,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Assists Director of Operations in the overall daily operations and maintenance of the facilities.
• Directly supervise Changeover and Housekeeping Coordinators.
• Oversee and responsible for selecting, training, motivating, and evaluating changeover and housekeeping staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Plan, direct, coordinate, and review the work of part time operations staff; assign work activities and annual projects.
• Assume management responsibility for services and activities involved in the operations of assigned facility including event building changeovers, custodial services, grounds keeping.
• Assisting with facility maintenance and ice operations.
• Responsible for staff hours using ADP; allocate hours to each event worked.

• Directly manage the set-up of events; coordinate building set up with Event Managers; coordinate facility arrangements with concessionaires; manage all event specific equipment.
• Perform daily walk troughs of the facility to ensure safety and cleanliness.
• Responsible for an accurate record keeping system, including equipment maintenance and inventory logs.
• Assist with the ordering supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
• Attend pre-event meetings at previously scheduled times to go over event details, promotions, and specific event assignments.

• Create and communicate the employee schedule.
• Provides excellent guest service assistance to all clients, tenants, internal and external guests.
• Ensure that the client’s needs are met in a professional and courteous manner.
• Perform related duties and responsibilities as required.

Qualifications

• Bachelor’s degree from accredited college/university in a related field (Facility Management, Business Administration, Engineering, Sports Management, etc.) preferred; Associate’s degree (or equivalent) required.
• Minimum of three plus (3 ) years in building operations including one year of event changeover work and housekeeping.
• Previous experience working in public assembly facilities, arena, and ice operations preferred.
• Must have excellent customer service skills with a willing and pleasant attitude.
• Strong verbal and written communication skills in the English language
• Experience in the repair and maintenance of related building systems.
• Familiarity with OSHA requirements
• Must be able to take direction, prioritize assignments, and give tasks to employees.
• Must be able to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended number of consecutive days.
• Proficient computer skills including knowledge of windows-based computers and the internet.
• Ability to work independently, but still as a part of the overall team atmosphere helping promoters, tenants, clients, co-workers, and managers as required.
• Ability to work under pressure in a live event environment.
• Must have a valid Driver’s License