Overview

Reporting to and working in close collaboration with the Senior Project Manager, this individual will shape and execute a comprehensive database, outreach, and event strategy for Fair Park First’s membership and volunteer programs.

The Membership Manager will manage all aspects of the burgeoning membership program for Fair Park. The position will develop a new membership database and create standards, processes, and procedures for membership. This position will develop and implement all membership recruitment, retention, fulfillment, and engagement strategies. Working in cooperation with other departments, the Membership Manager will lead a variety of projects including member events and tours, on-site membership sales, digital campaigns and communications, and website presence as it relates to communicating and cultivating members.

In addition, the position will coordinate and facilitate the Fair Park volunteer program. Responsibilities include recruiting and training new volunteers, keeping a database of volunteer information and skills, matching volunteers to opportunities that suit their skills, keeping volunteers informed, and conveying the organization's purpose to the public.

The Membership Manager will work closely with OVG staff, the Fair Park First board, and other Fair Park First stakeholders.

This role will pay an hourly wage of $38.26. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Develop and manage a new CRM database for membership at Fair Park.
• Maintain accurate and up-to-date membership records.
• Responsible for membership fulfillment and all member communication
• Implement innovative strategies to attract new members through various channels, working closely with marketing on identifying areas of opportunity.
• Collaborate with the development and marketing to develop and implement member retention and engagement strategies.
• In coordination with marketing, update and manage Fair Park First website as needed.
• Source retailers and merchandising for Fair Park gift shop.
• Plan, coordinate, and execute various member events, differing in scale, scope, and schedule.
• Develop a volunteer program for Fair Park, including recruitment and onboarding strategies and processes.
  • Collect volunteer information, availability, and skills, and maintain an up-to-date database.
  • Keep new and existing volunteers informed about the organization and volunteer opportunities.
  • Design volunteer recognition process.
• Represent Fair Park First, its values and priorities, in the community and with the public.
• Assist in operational duties and special projects as needed.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School diploma or G.E.D.; some college/college degree preferred.
• Minimum (2) years of experience in customer service, membership management, volunteer management, and/or sales for a complex organization
• Non-profit experience, highly desired
• Strong diplomacy and interpersonal skills with the ability to build relationships and demonstrate a high level of service and responsiveness.
• Excellent communication skills, both written and oral
• Organized and detail-oriented.
• Able to prioritize and manage multiple projects, tasks, and deadlines.
• Creative problem-solving skills.
• High level of comfort in taking initiative and willingness to navigate new situations.
• Highly resourceful team player, with the ability to be effective independently.
• Ability to thrive in a fast-paced environment and work well under pressure, demonstrating persistence, perseverance, integrity, and patience along the way.
• Ability to deal with unexpected situations calmly and professionally
• Experience with CRM databases.
• Proficient in Microsoft Office.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.