Overview

Under general supervision from the Technical Services Manager, the Technical Services Technician is responsible for all telephone/data services for the business office and events scheduled at the facility.

This role will pay an hourly wage of $21 to $22.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Maintain event and business office telephone/data equipment; install, modify, and remove equipment as directed/necessary. This includes using lifts.
• Maintain IT work orders & ticketing system.
• Support the operations department in technical needs during set up and running of events.
• Maintain all security standards at all times.
• Support personnel and clients with technology matters.
• Maintain equipment storage; ensure orderly and clean storage area.
• Report any system failures to Technical Services Manager promptly.
• Update and inventory workstation hardware and software.
• Troubleshoot printers and copier printers.
• Assist in installation of new technology.
• Extensive labeling and documentation of procedures.
• Maintain, repair and operate telephone/data equipment including switch room and convention center cabling systems as directed.
• Provide excellent customer service assistance to internal and external clients with technology needs.

Qualifications

• Methods and materials of telephone/data/data systems equipment and operations.
• A basic understanding of how PCs function in a networking environment.
• Principles and techniques of maintenance and repair for telephone systems and related equipment.
• A Basic Understanding of wireless mobile devices including but not limited to laptops, cell phones and tablets.
• Advanced computer proficiency and Microsoft products knowledge to include: Excel, Word, Outlook and active directory, exchange.
• Understanding of standard trouble-shooting processes.
• Safe work practices.

QUALIQUALIFICATIONS:

• Two years of increasing responsible experience in the installation, maintenance, and removal of telephone, data, personal computers, and wireless network systems.
• A combination of specialized technical training in the installation of telephone/data systems and technical education desired.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending on event and business requirements.
• Experience in public facility highly preferred.
• CompTIA A