Overview

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere

This role will pay an hourly wage of $16.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

End date 3/21/2024

Responsibilities

• Provide exceptional customer service to all guests• Greet guests and collect tickets as they enter the building or section assigned• Ensure guest compliance with outside food/beverage and camera building policies• Usher guests to their seats and provide directional assistance throughout facility• Monitor guest conduct and provide assistance to guests• Assist in providing a safe and secure environment for IEC• Report any unsafe equipment or situations to supervisory staff immediately• Perform crowd control management functions• Act as a member of the emergency evacuation team by directing guests to emergency exits• Monitor emergency exits and assist guests with special needs• Move around to various positions/locations as event needs• Hand out materials to guests as needed for events• Follow directions for all event procedures and safety standards• Provide excellent customer service assistance to internal and external client

While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations. Position requires frequent attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

This position requires constant use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards various building locations. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern. Employee must frequently work both independently and as part of a team.

Qualifications

• Must be at least 18 years of age.
• Previous experience in a customer service role preferred.
• Exceptional guest and client service capabilities and interpersonal skills. Outgoing and friendly personality required.
• Ability to work independently and remain flexible.
• Ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries.
• Ability to stand, sit, walk, and climb stairs. Employee is occasionally required to lift 10 lbs, unaided.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.