Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Event Manager is primarily responsible for overseeing all aspects of the events from the advance planning stages through the end of the event for all assigned events taking place in the venue including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to collection and distribution of event information from promoter/show representatives/sports teams, billing preparation/support, customer service representation to our guests and logistics of departmental activities relating to events; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a wage of $60,000 to $75,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue

This position is based at our Kay Bailey Hutchison Convention Center. The Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is one of the largest convention centers in the nation. Every year it welcomes over a million visitors attending major national and international conventions, meetings, concerts, athletic competitions, auto shows, and more. Located in the heart of downtown Dallas, the KBHCCD has been and continues to be a fixture in the Dallas skyline offering 1 million square feet of exhibit space, three ballrooms, 88 meeting rooms, 1,750-seat theater, and a 9,816-seat arena. The award-winning facility is connected to a 1,001-room hotel via skybridge and is adjacent to two Vertiport landing pads. You can learn more about our venue here: http://www.dallasconventioncenter.com/

Responsibilities

• Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, etc. to ensure event runs as requested. Provide clients with updates as necessary for each assigned event.
• Lead site visits and meetings with clients for all assigned events.
• Initiate and distribute required paperwork to communicate client requirements to appropriate facility Departments, approved and exclusive vendors in the building. Communicate with each department and vendor to ensure planning process with each assigned event is progressing towards successful execution of event once onsite.
• Prepares work-orders, event lay-outs, and post event notes for each event.
• Close out all assigned events for billing by finance department and complete all post-event requirements for all assigned events.
• Ensures facility rules, regulations, policies and procedures are enforced and adhered to.
• Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves operations problems and complaints.
• Assists in inventory, order and maintenance of Event Services equipment.
• Provide clear, concise, and timely communication of directives to department staff.
• Inspects completed work for conformance to standards.
• Observe and submits maintenance request orders for repairs and damages.
• Monitor the compliance of standard operating procedures of the Event Services Department.
• Work with relevant departments to ensure the prompt invoicing of clients.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Abides by all Human Resources Policies and Procedures.
• Serves as Manager on Duty as required during scheduled events.
• Other event related duties as assigned.

Qualifications

• Minimum three (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience in event management software (Ungerboeck) and AutoCAD preferred
• Certified Meeting Professional (CMP) preferred
• Work independently exercising judgment and initiative with minimal supervision.
• Excellent organizational, planning, and interpersonal skills.
• Ability to prioritize multiple projects.
• Ability to demonstrate problem-solving and communication skills.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Must be able to stand or walk for the duration of the shift and must be able to carry and lift according to industry standards.
• Ability to work long and irregular hours that may vary to functions and may include

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.