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Overview
The ClubLife Concierge will play an integral part on the Member Experience Team supporting
project work and goals. Creating remarkable experiences for our Club Members before, during
and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.
Communications - Communicate ClubLife through all channels, and take care of
member’s needs as it relates to reservations, inquiries, preferences, etc.
Programming - Speak to members on various topics and promote Member events,
gatherings, facilities, services, and experiences.
Member Engagement - Relationship and report building with members and guests.
Responsible for key ClubLife project work, ., execution of Birthday campaigns,
reservations follow-up, invitation to signature events etc.
New Member Onboarding - Key focus on name recognition and connection with Warm
Welcomes and Fond Farewells.
Reports Directly To : Director of Member Experience
This role will pay an hourly wage of $15 to $18.
For PT roles : Benefits : 401(k) savings plan and 401(k) matching.
Responsibilities
Direct Members and Guest to their destinations within the club, provide business and
concierge services to our Members and be proactive in creating Magic Moments.
Inform Members and guests of Club services, features, upcoming events, room locations
and amenities both in person and over the phone.
Assist Members in providing information for and scheduling appointments and
reservations for club programs and services in accordance with club standards.
Maintain the lobby, front entrance, workstation, and other surrounding areas clean and
free of debris. Ensure supplies that may be needed by Members / Guests are stocked
such as pens, notepads, etc.
Accommodate Member and guest requests for business services, including but not
limited to faxing, copying, mailing and other concierge services, owning the request
from start to finish.
Assist Member Experience initiatives such as, but not limited to, Club Newsletter,
Message on hold and the website calendar and various other projects including event
announcements, outbound calls to Members other marketing collateral to promote
Member Services at the Club, always keeping materials current.
procedures whether written or verbal.
properly groomed according to Club standards.
We are open, flexible, and adaptable to take care of our Members and Guest changing
needs.
service recovery procedures as soon as possible.
We are ready to assume different responsibilities as needed and requested as an
essential part of our jobs.
Qualifications
About you :
deliver an exceptional Member experience.
Strong communication skills verbal, written, phone, text, and social media
communications.
Physical Requirements :
Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing / ladders,
squatting / kneeling, reaching, grasping, pushing / pulling, twisting / bending,
lifting / carrying / pushing / pulling up to 100 lbs. on occasion, folding / unfolding, talking, hearing,
and seeing.
Attendance Requirements for this position :
Attendance Requirements for this position as outlined on the weekly schedule. Additional
hours are required to meet deadlines of the position, including weekends and / or holidays.
Last updated : 2024-04-09
Full Time
$30k-38k (estimate)
04/11/2024
05/10/2024
oakviewretirement.com
<25
The job skills required for Concierge include Microsoft Office, Communication Skills, Initiative, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
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Step 3: View the best colleges and universities for Concierge.