Overview

The Concessions Supervisor is responsible for the effective management and running of concessions operations within a specified geographical area. The Concessions Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Concessions Department. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.

This role will pay an hourly wage of $14 to $18.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Responsible for managing, developing, and mentoring part-time staff to include Concessions Leads, Attendants, and Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that Stand Leader/Cashier has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Manage and run all venue concessions operations. Duties include staff scheduling, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM or Food & Beverage Manager.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Provide direction and oversight to Concessions Leads, Cooks, and Cashiers.
• Ensure that all OVG360 and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Managers, Directors, or GM immediately.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
• Assist with product ordering and inventory of products.
• Generate creative and customized menu options for events.
• And other Duties that are assigned

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience in basic food handling, sanitation, and customer service is preferred.
• High School Diploma or equivalent.
• Nationally recognized food service sanitation training course certification preferred
• Nationally recognized alcohol service training course certification preferred

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.