Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Concessions Shift Leader is responsible for the effective running of concessions operations daily within a specified geographical area. The Concessions Shift Leader must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.

This role will pay an hourly wage of $20 to $22. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

About Brûlée Catering

Brûlée Catering by Chef Jean-Marie Lacroix is a premier catering company serving the Greater Philadelphia area. Purchased by OVG in August 2017, Brûlée provides high-end catering services to an impressive list of social, corporate, and institutional clients, and serves extraordinary food at over 3,000 events each year. Brûlée also operates and manages several casual café concepts and employee dining programs within its landmark locations.

While the company’s Off-Premise division caters to any location from roof top to back yard, Brûlée Catering has also earned exclusive status in a growing number of the Philadelphia region’s most prestigious cultural centers and historic buildings.

Responsibilities

• Responsible for overseeing a staff of part-time and full-time Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
• Responsible for daily concessions operations. Duties include, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Café Portfolio Manager.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Provide direction and oversight to Concessions Cooks, and Cashiers.
• Ensure that all venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Café Portfolio Manager immediately.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Other duties as assigned

Qualifications

• High School diploma required.
• Excellent verbal and written communication skills
• Work Environment and Context Work schedule varies and includes working on nights holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read, and write in English.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.