Customer Service Rep Bilingual L1-2 Cantonese Mandarin and/or Korean

Job Info

111937

Posting Expiration Date:May 6, 2024

Schedule Type:Part-Time

Minimum Salary:$24.24

Maximum Salary:$24.24

Organization:Customer Operations

Department:Customer Assistance

Section:CUST OPS Immersive Engmt Group

Location:NY-Brooklyn-Flatbush Avenue

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Job Description

Mission Statement

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the companys mission by excelling at our three corporate priorities safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

Required to work Part-Time as a Customer Service Representative.

Required to work at the Customer Operations Call Center in Brooklyn at 30 Flatbush Avenue.

Required bilingual in English along with Mandarin, Cantonese, and/or Korean.

Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.

Utilize various computer based systems to access customer accounts and input transactions.

Analyze customer accounts to address any billing inquires.

Required Education/Experience

High School Diploma/GED

Relevant Work Experience

Must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. Required

Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required

Will need to provide outstanding service in every customer encounter and be an effective communicator. Required

Proficient bilingual in Korean, Mandarin, and/or Cantonese. Required

Bilingual candidates must pass a language performance test. Required

Licenses & Certifications

Other: n/a

Physical Demands

Sit or stand to answer a phone for the duration of the workday

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Possess manual dexterity and the ability to use hands for the duration of the workday

Work rotating shifts, including nights, midnights, weekends and holidays

Technical Difficulty Statement

For technical issues, please contact us at [email protected]

Equal Opportunity Employer

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individuals actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.