Requisition Id 13065

Overview:

The Utilities Division (UD) of the Facilities & Operations (F&O) Directorate seeks a Work Center Manager (WCM) to manage the newly established Utilities Operations Work Center. The work center (consisting of 5 craft supervisors, 25 utility operators and 1 janitor) operates all the mechanical systems to provide safe and reliable utility services to support the mission of the Oak Ridge National Laboratory (ORNL). The WCM will ensure the utility systems are staffed and operated in a safe and compliant manner 24/7/365. The WCM will also lead the resource and work scheduling process for mechanical utilities.

Major Duties/Responsibilities:

• Possesses a strong understanding of the mechanical and biological utility systems in order to provide guidance and support to employees and to troubleshoot and resolve technical issues.
• Establishes and maintains a clear direction for the work center, maintains accountability, and promotes a culture as defined in the Safe Conduct of Research Principles.
• Manages salaried and craft personnel – this position is responsible to follow or develop procedures and processes required to operate all utility systems; set employee goals and complete performance evaluations; manage absences (vacation, training, illness, etc.) and coverage for day shift and 12-hour rotating shift employees; resolve employee problems and conflicts
• Provides relief coverage when necessary by acting as the front line supervisor.
• Communicates work directions through shift orders, standing orders, or other similar means to ensure clear communications and understanding between shifts.
• Provides oversight, clear communications, and work planning to ensure internal and external customer needs are met.
• Interacts with all levels of management including other WCMs, CFMs, and customers to prioritize work, as well as System Engineers to coordinate outages and allocate resources to optimize system uptime.
• Manages multiple tasks at any given time.
• Actively promotes continuous improvement and continuous learning across the UD.
• Serves as the work scheduling lead for mechanical utilities.
• Participates in special assignments by CFM or Division Director.
• Conducts safety talks, and field observations to identify issues and verify performance.
• Provides timely notification and reporting of incidents, events, and occurrences.
• Treats people with respect and fosters corporate values.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS Degree in a technical field with a minimum of eight years progressive, utilities experience. An equivalent combination of education and experience will be considered.
• Experience working 12-hour rotating shift operations
• A minimum of three years of supervisory or management experience.

Preferred Qualifications:

• Experience as a utility system operator and/or supervisor.
• Experience working as a supervisor/manager with craft responsibility.
• Strong leadership, interpersonal, problem solving, and communications skills.
• A demonstrated history of sound technical judgement in areas related to utilities operations.
• A substantial knowledge of ORNL utility systems and facilities, ORNL mission, and the impact of utility systems on research and facility activities.
• Familiarity with labor relations principles and working within a collective bargaining union contract environment is also highly desirable.
• Computer skills and experience to work within utility utilized applications such as FSC, ClickUp, PALS, etc.
• Excellent written and oral communication skills

Special Requirements:

Physical Requirements: Work involves various physical requirements and working conditions. As such, a pre-hire physical will be required after offer.

Visa Sponsorship:

Visa sponsorship is not available for this position.

L clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Pet Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.