Responsibilities include, but are not limited to, greeting and assisting with guest arrivals and departures by handling guest check-ins and check-outs, while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, and faxes, ensuring complete guest satisfaction, and helping in other departments when needed. Must have a flexible schedule and can work weekends.

A Night Auditor is responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail. They'll also check room rates to ensure accuracy before reporting them on opening night.

RESPONSIBLITIES:

• Ensure complete guest satisfaction & guest safety.

• Check in and Check out of the guest.

• Gives information about room and package rates.

• Must work alongside other team members in harmony.

• Informs guest of the hotel facilities.

• Must be friendly, helpful and well groomed and dressed to standards always complete with name tag.

• Must understand and adhere to cash handling policies.

• Make a great first impression.

• Complete guest registration /reservation process to include retrieval of all required information including address, company name and email address.

• Experience in the hotel industry and opera experience is a plus.

• Assign guest rooms based on preferences and availability. Informing next shift of any opportunities due to non-met service requests.

• Drives the revenue management process.