The ideal Candidate will have experience in providing a world class first impression at patients arrival and successfully complete check out. The successful candidate is friendly, professional and has a natural talent to always put our patients first in delivering unparalleled customer service in a thriving fast-paced clinic. **Must be willing to work at both our Joliet AND Naperville locations**

Duties and Responsibilities:

• Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork prior to patient’s appointment., if required.
• Review EMA for information that needs to be updated. Works with patients to obtain updated information and accurately enter information in EMA.
• Identifies payer sources, verifies insurance eligibility and verifies prior authorization.
• Responsible for keeping the reception area clean and organized.
• Recording and collecting patient copays and/or balances at check in/out.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Follows company policies and procedures.
• Contributes as a team player.
• Demonstrates superior customer service skills.
• Communicates with patients, visitors, providers and team members in a courteous, professional, cooperative and mature manner.

Qualifications:

• High school diploma or GED.
• Minimum of one-year experience in a healthcare setting.
• Strong customer service skills
• General understanding of HIPAA guidelines
• Exceptional multi-tasker
• Excellent phone skills
• Energetic, positive, and friendly
• Organized and meticulous
• Quick learner
• Proficient with computers

Equal Employment Opportunity

Job Type: Full-time

Benefits:

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance

Schedule:

• Monday to Friday

Job Type: Full-time

Benefits:

• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location:

• Multiple locations (Naperville and Joliet)

Work Remotely:

• No

Work Location: Multiple Locations

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person