Summary: Provides Patient Care Excellence by providing exceptional customer service to the customers of OAA Orthopaedic Specilaists. The Front Desk Coordinator supports the day-to-day activities of our orthopaedic facility through coordination of patient care across all specialties.

Essential Functions:

· Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.

· Immediately greets and directs patients and visitors.

· Schedules appointments in the electronic medical record.

· Answers telephone calls promptly and courteously.

· Calls patients to reschedule appointments as needed.

Completes a full, accurate patient registration utilizing the electronic check-in program.

Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.

· Verifies, updates, and maintains accurate patient insurance information. Coordinates referrals for patients through insurance and other physician offices.

· Assist with insurance verification, authorizations, referrals and patient eligibility, as needed.

· Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.

· Collects co-payment and balances from patients and reconciles daily cash report.

· Collects payment for durable medical equipment and files appropriate paperwork.

· Receives medical records requests and disability forms.

· Records patient communications within the electronic medical record.

· Train and mentor new Front Desk Coordinators.

· Other duties may be assigned.

Qualifications

· High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience

· Computer experience required

· Knowledge of third-party insurance preferred

· Previous medical office experience preferred

· Excellent verbal communication skills

· Prior customer service experience

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Allentown, PA 18104: Relocate before starting work (Required)

Work Location: In person