Front Desk Coordinator

Department: Registration

Reports To: Regional Registration Coordinator

Classification: Exempt

About Hospitality Health ER

Hospitality Health ER is a freestanding ER with locations in Longview, TX and Tyler, TX and Galveston, TX. We have an immediate need for a Front Desk Coordinator at our Longview facility. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

Love what you do, now love where you do it!

Position Responsibilities

Under the direction of the Regional Registration Coordinator and Director of Operations, the Front Desk Coordinator at Hospitality Health ER will be responsible for, but not limited to:

• Overseeing the organizing, planning and prioritization of the Registrars
• Planning daily tasks for the Registrars; anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience; ensuring all shifts are filled and overtime is minimized
• Assessing and reporting progress in meeting department objectives
• Managing staffing needs to include interviewing, hiring, new hire and ongoing training, evaluations, and corrective action
• Fulfilling responsibility of Registrar as needed by scheduling demands
• Coordinating staffing requirements of the Registrar position
• Conducting interviews and recommending new hires
• Managing the training requirements of new hires to include all training documentation, training progress reports, and implementing new or improved training programs
• Providing accurate reporting of patience census and financial log reports for all HHER branded facilities
• Maintaining the working operation of the registration software
• Partnering with Front Desk Coordinators at all facilities
• Informing BOM of all front desk operations
• Meeting and maintaining the guiding principles of care for Hospitality Health ER
• Participating in activities to plan, measure, assess and improve the quality of front desk operations
• Showing initiative and self-direction in providing support to VP of Business Operations, Regional Registration Coordinator, and all staff
• Communicating appropriately with all levels of staff
• Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection control policies and procedures
• Showing knowledge when collaborating with physicians, nurses and other clinical facilities in making decisions
• Organizing workflow and ensuring that employees understand their duties and delegated tasks
• Mentoring new staff and providing training, constructive feedback and coaching
• Maintaining operations by following policies and procedures
• Maintaining continuity among work teams by documents and communication actions, irregularities, and continuing needs
• Contributing to team effort by accomplishing related results as needed
• Communicating appropriately with patients, visitors, and co-workers
• Organizing workflow and ensuring that employees understand their duties and delegated task
• Coordinating and communicating with Human Resources with any and all employee relations issues/updates and payroll inquiries of issues
• Notifying payroll in a timely manner of any bonus eligibility and time off request
• Maintaining professional appearance and good personal hygiene per company policies
• Adhering to the guiding principles and policies set forth by Hospitality Health ER
• Encouraging and building mutual trust, respect and cooperation amongst team members
• Motivating staff to execute the job to the best of their ability
• Contributing to meeting the mission and goals of Hospitality Health ER
• Maintaining professionalism in job performance and practice
• Displaying integrity and honesty
• Maintaining a positive attitude towards patients, guests, visitors, and co-workers
• Communicating effectively with patients, nurses, physicians, and all other hospital personnel
• Completing daily responsibilities upon arrival and prior to departure of shift

Position Requirements

The competency requirements for the Front Desk Coordinator at Hospitality Health ER are:

• Strong communication skills and display a positive attitude and passion for Hospitality Health ER
• Maintains flexibility and availability for on-call and any coverage requirements that are not otherwise met by the Registration staff
• Critical thinking skills; ability to work autonomously and make efficient use of time and resources
• Understanding of clinical care and privacy
• Proven track record of excellence with time management, organization and attention to detail
• Observable professionalism, productivity and customer service
• Experience in health-related fields and knowledge of medical terminology
• Successful completion of clinical orientation with proven capabilities in skill, knowledge base and vision of Hospitality Health Emergency Room
• Takes initiative and always looking for ways to help flow efficiently
• Maintains skill level by continuing education, collaborative training with co-workers and physicians and annual check-offs
• Ability to listen and follow directions
• Ability to work unsupervised; Willingness to take an initiative and ability to work as a team
• Ability to always maintain a professional manner
• Displays integrity and honesty
• Customer service experience; demonstrated ability to customer service practice related to direct patient care in high volume, high stress environment
• Strong interpersonal skills, impeccable organizational and time management skills

Education/Experience

• High School Graduate/Equivalent, College preferred
• Ability to read, speak and write the English language
• Must follow oral and written directions

Physical Demands

• Requires full range of body motion
• Eye-hand coordination
• Pushing and pulling
• Climbing (ascending and descending)
• Bending / Stooping
• Using arm, leg and back muscles for extended periods
• Occasionally lifts and carries items weighing greater than 50 pounds
• Requires corrected vision and hearing to within normal range
• Requires working under stressful conditions
• Working irregular hours
• Working with hazardous chemicals
• Potential for cuts and bruises
• Requires some exposure to communicable diseases and bodily fluids
• Must be able to handle patient emergencies and other unusual incidents

Work Conditions

• Both environmental conditions; activities occur inside and outside
• Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
• May be required to work in narrow aisles or passageways
• Working with hazardous chemicals
• Potential exposure to communicable disease

Benefits and Compensation

• This is a salaried, exempt position; hours are expected to vary from time to time as staffing is 24/7, but standard hours will be Monday through Friday, 8 AM to 6 PM with flexibility to work nights and weekends as needed
• Comprehensive benefits package to include Medical, Dental, Vision, and Life
• 401K with company match
• Two weeks of vacation

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.