NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery.

We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram .

Position Summary :

We have an exciting opportunity to join our team as a Patient Relations Representative - Mineola.

In this role, the successful candidate is responsible for facilitating proactive communication between patients, families and staff to improve the NYULH Patient Experience.

Promotes patient and family centered care throughout the Hospital. Assist patients and family members with issues and concerns and works collaboratively with all departments / areas to promptly facilitate problem resolution.

Job Responsibilities :

• Performs other duties as assigned
• Greet patients and families and creates a courteous and professional patient centered environment.
• Investigates hospital complaints and grievances according to hospital policy and escalates to appropriate areas / departments.

Triages and escalates high profile complaints and effectively communicates. De-escalate patient andor family concerns via phone or in person.

Follows Patient Relations process and promptly responds to patient and family concerns. Initiates appropriate service recovery methods to resolve concerns.

• Responsible for timely documentation, entering data into grievance and complaint database.
• Conducts daily proactive new admission patient / family rounds on units.
• Serves as a resource for information concerning patients rights, responsibilities and advance directives. Provides emotional support as needed to patients, visitors and families.
• Identifies cases that are potential quality or risk issues and makes appropriate and timely referrals to Quality and Risk Management.
• Works collaboratively with the healthcare team in clarifying issues and promoting prompt and caring resolution of patient / family concerns.
• Anticipates the needs of the patient population served in relation to their age, culture, languages, deaf, hearing impaired, blind, visually impaired.

Minimum Qualifications :

To qualify you must have a Bachelor's Degree or equivalent. 3 - 5 years Healthcare or customer service related experience OR a suitable combination of experience and education.

Excellent communication (both oral and written), organizational, time management skills. Strong interpersonal and customer service skills.

Ability to handle conflict and de-escalate situations. Knowledge of Microsoft Office especially Excel.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

We require applications to be completed online.

If you wish to view NYU Langone Hospital-Long Island's EEO policies, please click here . Please click here to view the Federal "EEO is the law" poster or visit https : / / www.

dol.gov / ofccp / regs / compliance / posters / ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements.

The salary range for the role is $92,710.42 - $93,704.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience

Last updated : 2024-05-13