Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Supervisor, Front Desk of Dental - Brooklyn.
In this role, the successful candidate The Front Desk supervisor is responsible for the work flow associated with processing patients: greeting patients, registration, cash collection, scheduling of appointments via telephone and in person, verification of insurance, managing patient complaints and all other functions associated with the front desk. The Front Desk supervisor provides direct supervision of the front desk PSA staff and actively participates in work associated with the job function of the front desk (PSA) staff.

Job Responsibilities:

• Compliance with hospital, health center and department policies and procedures.
• Provides direct supervision to front desk staff
• Coordinates and verifies insurance benefits and eligibility, pre-authorizations, patient registrations
• Creates and enforces front desk schedule to ensure adequate coverage during all hours of operation
• Responsible for cash handling and maintenance of accurate records
• Answers verbal and written requests in accordance with HIPAA guidelines and departmental procedures; responds to requests for patient financial information; investigates concerns/issues raised by patients regarding front desk operations
• Monitors and records all visits and forwards encounters to billing department
• Assists in hiring and training of Front Desk Staff
• Performs administrative support duties including (but not limited to) meeting and greeting patients, telephone communications with patients and 3rd party insurance companies
• Monitors and supervises the daily operation of the cashier, including schedules, staffing and staff performance
• Consults with Billing Director to share information and or obtain guidance regarding hospital policies and procedures
• Maintains logs and verifies all monies upon receipt. Prepares deposits for cashier and posts to summary sheet
• Ordering of Metro Cards and quarters for network cashiering and distribution. Monthly reports and reconciliation of Metro Cards and Quarters to Grants Fiscal.

Minimum Qualifications:
To qualify you must have a Associates degree or 3-5 years customer service experience
2 YEARS

Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone's network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view Family Health Centers at NYU Langone's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 - $64,490.40 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here