Position Summary:
We have an exciting opportunity to join our team as a Lead Telehealth Nurse- Access.
In this role, the Telehealth RN Team Lead has charge nurse responsibility for an assigned team within the Clinical Access Center. This role supports the Telehealth Nurse Manager in the day-to-day operations of the assigned team, and acts as a subject matter expert for a specific specialty. The Team Lead also carries out remote patient care responsibilities with emphasis on decision making and provides competent, safe and compassionate care based on established NYULH Patient Care and Nursing Standards and program policies. Utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act and Florida State Statutes.

Job Responsibilities:

• Collaborate with the Telehealth Nurse Manager or designee regarding daily assignments for the team; monitor message volumes throughout the day and collaborate with the NM or designee regarding staffing and assignment changes
• Keep assigned team updated on staffing changes, provider outages and other updates for sites within assigned region or specialty
• Support the implementation of new departmental policies, procedures and workflows
• Provide staff re-education as needed related to policies, procedures and workflows
• Act as first line assistance for staff issues related to questions, patient issues and immediate problems
• Review and QA issues or cases forwarded by the sites within assigned region, and review outcomes with NM or designee, and with Telehealth Nurse as appropriate
• Act as a liaison between the team and the Nurse Manager for issues or questions related to working with sites within the assigned region
• Maintain timesheets for telehealth nurses within assigned team – ensure that payroll is accurate for Nurse Manager approval
• Other duties as required

Minimum Qualifications:
To qualify you must have a Bachelor of Science in Nursing
3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, with subject matter experience within assigned specialty
Unrestricted Registered Professional Nursing license in New York State and Florida
Ability to demonstrate critical thinking and independent thinking
Excellent time management, organizational and prioritization skills
Ability to collaborate and communicate with all levels within an organization
Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
Excellent customer service skills.
Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYS

Preferred Qualifications:
Must have previous endocrinology experience and be knowledgeable about various endocrinology conditions, particularly diabetes (Type 1 and Type 2)