APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR IF YOU ARE HIRED PROVISIONALLY AS A CLERICAL ASSOCIATE, YOU MUST TAKE AND PASS THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE FOR CONTINED EMPLOYMENT.
The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent’s whereabouts are or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.
Under supervision of the Clerical Associate III, the Clerical Associate II, functions as the Borough Office Clerical Assistant responsible for performing administrative/clerical work.

• Perform intake process functions which include greeting clients upon arrival to the BO, and /or Virtual Phone clients as needed, determining the purpose of client’s visit; accessing the Welfare Management System (WMS) and/or eMedNY to verify the cash/medical assistance status of the child(ren); Accessing NYCWAY to assess the client’s needs for translation services and/or reasonable accommodations.

• Records client’s arrival in the electronic ticketing system and/or manual assignment system. Provides forms and instructions to the client; Prepares and/or creates and prepares electronic case folders for interview. Issues client appointment receipt. Ensures all brochures and pamphlets are updated and available to clients.

• Perform other routine clerical functions such as filing, answering telephones, responding to general questions and photocopying and special project assignments as applicable.

• Utilizes CS Track, email and or regular mail for mailouts for requested documents from clients and other units etc. And processes CS Track, email and mail requests received from clients and other units, as needed.

• Search available databases for noncustodial parent photos and annotates pertinent information on the photos to assist with summons service.

• Add/remove files from cabinets as needed; scans, indexes, and upload documents into the HRA One Viewer and verifies that they have been processed properly; prepare files for records retention or destruction, and complete required forms/reports.

Schedule: Monday to Friday: 9:am to 5 pm.
Work Locations:32-20 Northern Blvd, L.I.C. NY and 3114 115 CHRYSTIE ST
CORRECT SALARY RANGE: $35,895.00 - $41,279.00.