CLINICAL CASE MANAGER II - ICM

INTENSIVE CASE MANAGEMENT

QUEENS SUPERVISED RELEASE PROGRAM

Posted: 12/22/23

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 270 employees, citywide.

PROGRAM SUMMARY

CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high-needs populations such as those with mental health diagnoses, at-risk youth, and others with social, emotional, or developmental challenges, who have criminal court involvement. This position will work with participants aged 16 and older.

POSITION SUMMARY  

Reporting to the Clinical Supervisor ICM and under the direction of the Clinical Director of QSR, the Clinical Case Manager II ICM is a dynamic, knowledgeable, and experienced individual with a social service, psychology, or clinical background to help make an impact on the ever-changing role of the court system and alternative initiatives aimed at reducing detention and crime rates in the city. The Clinical Case Manager II ICM hired for this position will be working on a team that serves both youth and adult clients (ages 16 years and older). The Clinical Case Manager II ICM is responsible for working with our participants who have enhanced needs such as mental health, substance use, and developmental disabilities, and others who are less likely to make it to their court appearances. They will coach and connect people with resources to meet their unique needs

PRIMARY RESPONSIBILITIES

The Clinical Case Manager II ICM functions include:

• Reviewing with participants the conditions of release, program agreement, and consents for disclosure
• Conducting an intake/assessment interview to identify needs, including administering various evidence-based assessment tools to identify possible mental health and/or substance abuse concerns for individuals who are aged 16 and older. 
• Responsible for monitoring a caseload of high risk and high needs youth and adult participants, providing supervision, and making referrals to voluntary social service interventions 
• Verifying participant contact information, applicable activities, and responsibilities to assign participants to a designated level of supervision
• Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court
• Maintaining communication with defense attorneys, and referral agencies until transfer or completion of reporting responsibilities
• Updating computerized case management appointments accordingly to produce periodic reports on participant compliance
• Complete all necessary documentation and maintain all data set reporting requirements in the agency database
• Appearing and advocating in court regarding participants’ compliance as necessary
• Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development

QUALIFICATIONS

• MSW or relevant master's degree required with 2 years of related case management experience
• Knowledge of NYC Court Operations, preferred
• LMSW, required

The successful candidate will possess a combination of the following knowledge, skills, and experiences:

• Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
• Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
• Ability to exercise sound and quick judgment
• Excellent communication and writing skills
• Excellent time management skills
• Computer literate with the ability to quickly adapt to changing technology
• Bilingual Spanish (preferred)
• Must be willing to work evening and weekend hours, if needed
• CASAC or CASCT encouraged to apply

This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in-person 5 days a week.

• Typical hours are 9am – 5pm or 1pm to 9pm.
• To provide optimal coverage for client engagement, regularly scheduled workweeks will include weekends and night shifts.
• Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations.
• Travel within the 5 boroughs required for client engagement or meetings with community partners, as needed

*Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply.

LOCATION: Queens, NY 

SALARY: 79,026

CJA VALUES

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks’ vacation, paid holidays, and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

Only those candidates being considered will be contacted.

The New York City Criminal Justice Agency is an Equal Opportunity Employer

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.