Job Description

1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or
2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or
3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

• \tAbility to work individually or with a team.\n-\tExperience supporting the customization, administration, and configuration of the ServiceNow tool.\n-\tExperience with documentation software (e.g., Microsoft Word, Excel, Project, Jira, PowerPoint, Visio).\n-\tExperience with HTML5, CSS, AngularJS, JavaScript, Web Services, Jelly, and Glide APIs.\n-\tConfiguration/customization experience on the platform.\n-\tExperience with Automated Testing Framework.\n-\tProtocol: TCP/IP, Ethernet, FTP, SSH, T1, Firewalls.\n-\tExperienced with SQL.\n-\tHands on experience building and using APIs in the ServiceNow platform.\n-\tExperience with RDBMS tools and data modeling.\n-\tExperience with Discovery, Orchestration, Service Mapping tools in ServiceNow platform.\n-\tPrior experience with integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.\n-\tWork with external non-full-time staff and manage their time accordingly and maintain good working relationship.\n-\tStrong communications skills and the ability to explain complex concepts in plain language.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.