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Salary range: $66,822.00 – $100,434.00

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $76,845.00 - $84,044.00
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families through community-based programming and preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYC’s early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.
The Protection Agent Level II will supervise complex and sensitive investigations related to children in the custody of ACS, including investigating allegations of child abuse and neglect, helping locate youth who have left or who are missing from foster care or DYFJ non-secure detention and/or placement facilities, and advising and training Child Protective Specialists (CPS), Child Protective Specialist Supervisors (CPSS) and other child protective staff and DYFJ staff in techniques and approaches for handling such cases in Children’s Services. Under managerial direction, with latitude for independent action and decision-making, is assigned to a child protective field office or special investigation unit, such as DYFJ, Emergency Children’s Services or the Office of Confidential Investigation.
Under managerial direction, with wide latitude for independent action and decision-making, supervises the work of Protection Agents, Level I who conduct investigations and training for an assigned area, such as several boroughs.
In addition to performing the duties of lower-level Agents, performs tasks such as the following:

• Assigns and supervises Protection Agents throughout the city to assist child protective staff conducting investigations into allegations of child abuse and neglect, conduct interviews and interrogations, and collect evidence and other documentation for complex and sensitive child abuse and neglect cases.
• Serves as a liaison between executive staff and protection agents.
• Participates in the evaluation of subordinates.
• Prepares written reports to the direct supervisor on the status of investigatory cases, training conducted, and other work performed.
• Provide Training and assistance to Provider Agencies and ACS Staff to assist in gathering information to locate AWOL Youth.
• Utilize investigative databases and review records to assist in developing leads to locate AWOL Youth.
• Assigns and supervises Protection Agents to make field visits to assist in locating youth who are AWOL from a foster care, detention or placement setting.
• Assign Protection Agent to re-interview parents, neighbors and relatives when provider agencies have not successfully located AWOL Youth.
• Assigns and supervises Protection Agents to collaborate and share information with law enforcement so that once youth are located, law enforcement can take action to ensure the safe return of AWOL youth to a foster care, placement, or detention setting.
• In the temporary absence of the Agent’s supervisor, may be assigned to perform the duties of that position.

Minimum Qualifications

Preferred Skills

Public Service Loan Forgiveness

Residency Requirement

Additional Information