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Salary range: $82,506.00 – $103,548.00

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.
The goals of the Health Services Office at the Department of Social Services (DSS), are to improve the health and well-being of New Yorkers experiencing homelessness, reduce morbidity and mortality, thereby increasing their chances of succeeding in permanent housing and independent living, improving access to care and health outcomes for low-income and vulnerable populations. The Office brings public health and evidence-based interventions to DSS in the areas of health, mental health, substance abuse and nutrition and our staff work with other divisions at DSS and with shelter and clinical providers on linkage to health services, coordination with hospitals and other health care providers, implement interventions, conduct programmatic research and evaluation and provide medical consultation.
DHS provides temporary emergency shelter to families with children in facilities throughout New York City. DHS is developing a new program to ensure families with children with mental health concerns are provided with appropriate care and services in shelter, via telehealth or by referral.
The Department of Homeless Services is recruiting six (6) FWC Mental Health Care Coordinators, who under the supervision of the Assistant Director, the FWC Care Coordinator will:

• Conduct formative biologic and social science research to inform FWC complex case program model design by conducting literature reviews, subject matter expert interviews, surveys and focus groups with target clients and to understand intervention needs and applicable intervention models.

• Collaborate with supervisor to continuously improve methods to use DHS and health system data sources to rapidly identify and intervene to support FWC clients with complex behavioral health and/or medical issues.

• Record observations on the progress of biologic and social scientific research investigations, by evaluating gathered complex case data to contribute to statistical reports; use trend data and patterns to identify problems that will influence the progress of the investigation and makes recommendations to improve systems to support research goals.

• Develop monitoring tools and surveys to supportive qualitative evaluation products. Participate in quality improvement projects to improve health care delivery systems for people experiencing homelessness.

• Present products of evaluation at meetings of internal and external stakeholders.

• Supervise staff responsible for day-to-day tracking and coordination of complex and high-risk cases including case review, participation in case conferences, recording next steps and outcomes, following up to ensure care plans are completed, and producing regular reports.

• Participate in liaising with external agencies, including but not limited to other City agencies (e.g., ACS, HRA, DOHMH, H&H), State agencies (e.g., SDOH, SOMH, OASAS, OPWDD), community health, mental health, and managed care organizations around child mental health services at DHS.

Work Location: 33 Beaver St New York NY
Hours/Schedule: Mon-Friday, 9AM- 5PM

Minimum Qualifications

Preferred Skills

Public Service Loan Forgiveness

Residency Requirement

Additional Information