1 FLOOR SUPERVISOR Job in Queens, NY
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NYC Careers is Hiring a FLOOR SUPERVISOR Near Queens, NY
FLOOR SUPERVISOR
FLOOR SUPERVISOR
- Agency: HRA/DEPT OF SOCIAL SERVICES
- Job type: Full-time
Location
QUEENS
- Title Classification: Exam may be required
Department
Constituent Services-NM
Job Description
Under the general direction of the Director of the HRA Infoline/Medicaid Helpline, with wide latitude for independent initiative and judgment, the Floor Supervisor for HRA Infoline/Medicaid Helpline performs specialized functions to assist the Admin Manager and Director. Responds to complaints and crisis telephone calls, compiles and analyzes call center performance data, serves as Infoline’s/Medicaid Helpline liaison to various offices, assists in curriculum development, and supervises Section Supervisors, who oversee multiple units of staff responding to telephone inquiries from the general public.
The Office of Constituent Services (OCS) is recruiting for one (1) Principal Administrative Associate III to function as a Floor Supervisor who will:
- Supervise Section Supervisors, who oversee multiple units of staff responding to telephone inquiries
Supervisors and guidance on difficult matters. Realign staffing of units as necessary.
- Compile, review, and analyze data and prepare summary reports on Infoline/Medicaid Helpline call
trends. Assist in special projects as needed.
- Respond to complaints and crisis telephone calls by conducting research and making collateral
timely response. Maintain and utilize broad knowledge of agency regulations and policies to provide
explanations to complainants about the administration of HRA benefits and services.
- Represent Infoline/Medicaid Helpline at internal and external meetings, conferences, and seminars.
- Serve as the Infoline/Medicaid Helpline coordinator/liaison for supplemental staffing including interns.
requests for replacements as needed.
- Serve as Infoline/Medicaid Helpline’s primary interviewer at civil service pools, conducting thorough
- Serve as liaison with the Policy Procedures and Training Department to develop and plan training
- Prepare memoranda on behalf of the Infoline/Medicaid Helpline Admin Managers and Director to
- Take minutes at meetings. Prepare, complete, and submit disciplinary packages to the Office of
- Complete quarterly and annual performance evaluations for subordinate staff, and review
- Serve as the Infoline/Medicaid Helpline liaison to the MIS Office of Data Security regarding staff
- Compose and record the voice recordings for Infoline/Medicaid Helpline’s Interactive Voice Response
Work Location:
92-31 UNION HALL ST, QUEENS, NY
Hours/Schedule:
M-F, 9-5
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in \"1\" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in \"1\" above;
4. Education and/or experience equivalent to \"1\", \"2\", or \"3\" above. However, all candidates must possess the one year of administrative or supervisory experience as described in \"1\" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in \"1\" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
628429
Title code
10124
Civil service title
PRINCIPAL ADMINISTRATIVE ASSOC
Title classification
Competitive-1
Business title
FLOOR SUPERVISOR
- Experience level: Experienced (non-manager)
Number of positions
1
Work location
92-31 Union Hall St. Jamaica N
- Category: Constituent Services & Community Programs
Job Summary
Full Time
$61k-85k (estimate)
03/04/2024
04/27/2024
The job skills required for FLOOR SUPERVISOR include Coaching, Leadership, Initiative, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a FLOOR SUPERVISOR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by FLOOR SUPERVISOR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for FLOOR SUPERVISOR positions, which can be used as a reference in future career path planning. As a FLOOR SUPERVISOR, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary FLOOR SUPERVISOR. You can explore the career advancement for a FLOOR SUPERVISOR below and select your interested title to get hiring information.
If you are interested in becoming a Floor Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Floor Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Floor Supervisor job description and responsibilities
Effective floor supervisors are able to lead their team by example and motivate their employees to perform their duties to the best of their ability.
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Floor supervisors play a managerial role, overseeing other employees and ensuring everyone works together to keep the department or organization running smoothly.
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Floor Supervisors are often responsible for overseeing or executing some or all of the following tasks.
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Floor supervisors oversee the work of housekeeping staff and ensure that hotels, resorts, hospitals, universities, office buildings, and other facilities are kept clean and tidy.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Floor Supervisor jobs
On their resumes, floor supervisor candidates should highlight any leadership positions and completed projects.
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The floor supervisor may make small repairs on machines when needed, or arrange for larger repairs to be performed.
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The supervisor must be able flexible to work with people of all ages and backgrounds and must be able to handle difficult situations.
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Build positive working relationships.
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Delegate jobs to the right people.
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Step 3: View the best colleges and universities for Floor Supervisor.
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