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NVR, Inc., Parent Company of Ryan, NV, and Heartland Homes has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride the nearly 510,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion-dollar business operations.
We are seeking an intelligent, highly motivated, positive, results-oriented individual to grow our Building Products leadership team in Thurmont, MD. If you love working in a fast-paced environment with a high degree of responsibility, this is the position for you.
NVR is a growing company with significant opportunities for career growth, advancement, and mobility. We are seeking individuals with a desire to maximize their career potential by leading a variety of different areas of the operation, such as Production, Facilities, Customer Service and Materials. You will have the opportunity to learn about other areas of operations and manufacturing, through project work, training, and site visits. The ideal candidate will have the skills and abilities to grow into broad level management and a desire to lead in a Manufacturing environment.
Primary Responsibilities
The role encompasses managing and driving process improvement, safety, quality, and employee development. The responsibilities of this position include, but are not limited to:
·Develop long-range capacity planning and forecasts to ensure the plant capacity and growth is aligned with demand.Ensure alignment and execution in each of the plants to attain the forecasts.
·Partner with Homebuilding Operations and plant production departments to provide a high level of quality and timely resolution to any quality or delivery issues.
·Drive the achievement of Brand Promise metrics and other Manufacturing yearly business objectives, such as productivity, quality and delivery goals. Identify and implement projects and process improvement, throughout all plants, which focuses on results and fostering a culture of operational excellence.
·Partner with divisional, regional, and corporate Homebuilding peers to drive continuous improvement in costs, profitability, processes, and systems, in order to achieve Homebuilding and NVR goals.
·Lead and influence the development of action plans for key strategic initiatives, focused on optimizing manufacturing operations for vertical integration, and ensure aligned execution by all manufacturing plants.
·Manage key controllable operating expenses and develop cost control plans.
·Participate in broader strategic company initiatives with Homebuilding, Architectural Services, Procurement, and/or Finance, as assigned.
Position Qualifications
·Bachelor’s degree required (business or engineering preferred)
·MBA preferred
·5 years of progressive leadership or management experience (manufacturing experience preferred)
·Excellent problem-analysis, critical thinking, and strategic planning abilities
·Able to convert financial analysis into meaningful operational recommendations and drive action and process improvement
·Experience communicating effectively with all levels of an organization
·Outstanding collaboration and conflict management abilities
·Strong commitment to Customer Service
·Excellent reliability, with strong planning and organizational skills
·Focus on driving improvements within the organization and ability to persuade and influence others
·Ability to coach and develop others to achieve goals and grow
·Demonstrated proficiency in managing multiple tasks, setting priorities, decision-making, adapting and meeting deadlines
·Ability to travel to other NVR plants and locations, as needed
Life at NVR
At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance, and encourage your success.
NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.
·Competitive Compensation.
·Home Purchase Discount.
·Mortgage and Settlement Services Discounts.
·Comprehensive Health, Life and Disability Insurance.
·401(k) (Full-time employees are eligible to contribute immediately).
·Employee Stock Ownership Program.
·Vacation and Holidays.
In addition to the traditional benefits, we offer all our employees stock ownership through a profit-sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.
We are an Equal Opportunity Employer.Drug Testing and Background Check are required.Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.
Full Time
Building Construction
$86k-112k (estimate)
04/06/2024
06/04/2024
nvrinc.com
GAITHERSBURG, MD
3,000 - 7,500
1979
Public
MICHAEL HANCOCK
$5B - $10B
Building Construction
NVRengages in the construction and sale of single-family detached homes and town homes.
The job skills required for Customer Service Manager include Customer Service, Leadership, Initiative, Commitment, Collaboration, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
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Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
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They develop and implement standards effective in sustaining the relationship between an organization and its clients.
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Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
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Customer service managers oversee teams of customer service representatives.
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Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
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Customer service managers generally need a bachelor’s degree.
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Although certifications are not essential for this position, many customer service managers pursue optional credentials.
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They should know how to set customer service goals, use CRM tools and build teams.
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Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
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