The person will be joining a team of 7. IT is a client facing role so going to be desk side helping all levels of staff communicating will be very important.They run Microsoft stack/slack/mobile devices/ zoom and knowing service now is definitely a plus. Plus each group Fixed income/ Equites etc run different apps so they will learn on the go as well.

The role is 5 days a week in NYC

There will be 850 -1000 end users the team supports.

Responsibilities Consistently mindful of security, process and procedure and adhering to policies set forth by Compliance Deploy, repair, support and maintain end-user desktop hardware such as: Workstation PCs, Laptops, VDI / Thin-Clients VOIP based telephones Multiple monitor configurations Productivity and market-data peripherals Install, configure, repair, support and provide expertise on Windows Operating systems Familiar with the industry accepted practices for imaging and rollouts (ie SCCM) Windows 7, Windows 10 and an understanding of mainstream migration techniques Knowledge of Microsoft Active Directory for end-user support Able to create, copy, change, disable or modify a user account Software support for productivity applications such as Microsoft Office Suite and Adobe products Provide technical support to end users via a customer service driven model Document all details in the corporate ticketing system Follow procedures for inventory, change requests, knowledgebase updates and management systems used to govern IT Able to support and be mindful of End-point security of systems and data (antivirmalware). Software inventory and distribution (update/patch deployment)