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Nuvodia offers workplace flexibility, excellent benefits and competitive compensation packages. Nuvodia was recognized as one of the Top 20 Best Places to Work in the Inland Northwest!
The Help Desk Specialist II is a Full-time, Regular position working Monday-Friday in Anchorage, AK.
Summary: As the initial phone contact for clients, help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.
General Description: The Help Desk Specialist II must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.
Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Occasional regional travel, weekend work and on-call rotation will be required.
General Duties and Responsibilities:
Supervisory Responsibilities:
Advocacy:
Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates Nuvodia core values (Authenticate Connections, Ownership Mentality, Continuous Growth, and Enduring Results) by knowing and understanding the mission, vision and goals.
Qualifications:
Experience with PC, Network and Microsoft Technology, Experience with healthcare applications preferred, Knowledge of PC Hardware/Software engineering, Knowledge in software and image creation/deployment via 3rd party software (Altiris, Ghost, etc.) and scripting.
Benefits Include: Employees can enroll in medical and dental insurance and are covered by basic vision and life insurance. Employees are able to enroll in our company's 401k retirement plan and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonuses.
Job Type: Full-time
Pay: $19.53 - $31.37 per hour
Benefits:
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: Hybrid remote in Anchorage, AK 99508
Full Time
IT Outsourcing & Consulting
$62k-78k (estimate)
03/29/2024
07/25/2024
nuvodia.com
SPOKANE, WA
50 - 100
2012
JON COPELAND
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Help Desk Specialist II include Help Desk, Customer Service, Technical Support, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist II positions, which can be used as a reference in future career path planning. As a Help Desk Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist II. You can explore the career advancement for a Help Desk Specialist II below and select your interested title to get hiring information.