Join Our Team as a Front Desk Patient Experience Specialist w/ Management Skills and/or Experince!!

Are you a compassionate and dynamic individual who thrives on creating exceptional patient experiences? Do you love driving operational excellence? Do you possess:

• Outstanding communication skills
• A knack for problem-solving
• Organizational and leadership skills
• And a passion for making a meaningful impact?

We invite you to be a part of our team as a **Front Desk Patient Experience Specialist w/ Management Skills and/or Experince!! ** and contribute to a transformative healthcare journey for our patients.

About Us:

At NuVive Medical Center, we’re not just a business - we’re about a movement. We’re on a mission to revolutionize healthcare and create a lasting impact. Our innovative approach, patient-centric mission, and core values set us apart as the leading clinic for regenerative medicine and peripheral neuropathy in the region.

Role Overview:

We believe that the patient experience begins from the moment our patients connect with us. As a Front Desk Patient Experience Specialist with Management experience/skills, you will play a pivotal role in ensuring that every patient embarks on and continues their healthcare journey with confidence, trust, and readiness.

We also believe that a great team is built on vision, values and a happy team knit together by systems and processes that make it possible to deliver amazing care over and over again for our patients. As a Fractional Office Manager, you would learn and help offload our CEO/Office Manager by handling, over time, operational tasks, helping lead the team, and creating a vibrant culture around NuVive’s vision and values.

Key Responsibilities:

• Engage with incoming new and established patient phone calls and inquiries with warmth and professionalism.
• Make outgoing phone calls to pre-qualify potential patient leads.
• Qualify and assess new patients, ensuring the best-fit appointments are scheduled.
• Guide patients through pre-appointment steps and address any concerns, fostering trust and confidence.
• Collaborate with the marketing team to enhance patient engagement and support special offers.
• Ensure accurate and timely data entry into our patient management system.
• Distribute essential patient assets through text and email for a comprehensive new patient experience.
• Uphold and promote new patient policies and processes, contributing to continuous improvement.
• Provide support to patients, following up on recommendations from our providers.
• Collect patient payments, prepare bank deposits and input payment info into Google Sheets.
• Manage appointment scheduling and confirmations using our EHR system.
• Maintain accurate patient records and documentation for every appointment.
• Collaborate with the team to ensure a high percentage of kept appointments.
• Assist patients in completing required paperwork for re-exams and treatments.
• Cultivate a positive atmosphere while addressing and resolving challenges effectively.
• Drive excellence by assisting in team training processes.
• Help build the right team by assisting in hiring and firing processes.
• Stay on top of statistical entry to ensure the entire team is hitting their KPIs.
• Lead out on daily huddles to keep the team on track toward its goals daily.
• Offload the CEO/Office Manager to be able to focus on next steps of growth for the practice.
• Assist in implementing and stewarding the business operating system to create a data-driven, motivated team that embraces our core values.
• Develop and support HR policies, processes and documentation.

Qualifications:

• Exceptional communication skills that resonate with diverse individuals.
• Comfortable and confident in sales training and processes.
• Ability to collaborate effectively with cross-functional teams, including marketing.
• Strong organizational skills, attention to detail, with the ability to set and achieve goals within timelines.
• Empathetic, patient-focused approach that builds trust and rapport.
• Detail-oriented mindset for accurate data management and process adherence.
• High school diploma or equivalent.
• Previous experience in a healthcare setting or customer service role is a plus.
• Proficiency in using electronic health records (EHR) systems is desirable.
• Ability to handle patient interactions with professionalism and care.
• Comfortable leading team discussions and huddles.
• Proficiency in using Microsoft and Google software applications like Word, Google Docs, Excel and Google Sheets.
• Ability to develop and maintain systems and policies for organizational growth and sustainability.
• Ability to maintain emotional self-regulation, even in high-pressure situations.
• Skilled in aligning with the CEO's vision and acting as a sounding board.
• Proficiency in goal setting and creating achievable timelines.
• Strong self-awareness and leadership abilities.
• Data-driven mindset to assess and enhance company performance.

Experience:

• Medical Office (HIghly Preferred, Not Mandatory)
• Front Desk (Highly Preferred, Not Mandatory)
• Office Manager (Highly Preferred, Not Mandatory)

Desired Qualities:

• Empathetic and patient demeanor to provide exceptional patient experiences.
• Detail-oriented and organized with an ability to manage multiple tasks seamlessly.
• Effective communicator with a genuine interest in patient well-being.
• Adaptable and resourceful in handling changes and patient needs.
• Team player who thrives in a collaborative environment.
• Skilled at striking a balance between hospitality and assertiveness.
• Leadership and growth mindset.
• Positive “can do” attitude.

Why Choose Us:

• Be a part of a dedicated and supportive team committed to excellence in patient care.
• Opportunity to shape the patient experience and contribute to meaningful healthcare outcomes.
• Collaborative and inclusive work environment that values your unique strengths.
• Professional growth and development opportunities to enhance your skills.
• Competitive compensation including bonus structure.

If you're excited about the prospect of creating positive patient experiences, driving operational excellence, and supporting our mission of exceptional care, we want to hear from you!

Join us as a Front Desk Patient Experience Specialist w/ Management Experince!! and embark on a rewarding journey of impact and growth.

To Apply:

Message (through Indeed) over your resume and cover letter.

Please also include 4 references, 2 profesional and 2 personal that are aware we might be calling them.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Healthcare setting:

• Clinic
• Private practice

Schedule:

• Monday to Friday

Ability to Relocate:

• Branson, MO 65616: Relocate before starting work (Required)

Work Location: In person