Responsible for providing full clerical and collection support to the Management team and team members of the Collections Department with primary focus on repossessions and post charged off accounts. Responsibilities: Assists with ECM miss-post transactions, third party collection member inquires and maintenance. Process invoices for the department and record expenses in the correct GL. Reconcile and balance general ledger clearing accounts.Monitors department notification work flow (WorK Gap) and takes appropriate action. CPI claim processing of documents.Process Credit Counseling proposals and payments, requesting modifications of the loan when necessary. Monitors total loss accounts for insurance proceeds and GAP claim payments. Collect and prepare documents for modification packages. Maintains adequate department supply inventory and notifies supervisor of items needed. Other related duties as assigned including, but not limited to, supporting phone coverage during peak hours taking messages and handling basic requests. Represents the Credit Union in a positive and professional manner. Supports and participates in continuous improvement activities. Treats all co-workers and members with respect. Qualifications: Must possess one year of related bankruptcy and charge off support experience. In addition, customer service experience (via phone and/or in person) and general office experience preferably in a collection environment.Working knowledge of Bankruptcy, repossessions and charge off processesFamiliarity with Fair Debt Collection Practice Act.Must have general demonstrated proficiency with MS Office applications (specifically Microsoft Outlook, Word and Excel). Good organizational skills, detail oriented and ability to multi-task Basic math skills.Good verbal/written communication and interpersonal skills. Must be able to interface with all levels of the organization as well as external partners. Education: High School Diploma or GED requiredWebsite: nuvisionfederal.com/careersBenefits:MedicalDentalVisionLife InsuranceFlexible Spending Account401(k) MatchingPaid Time OffTraining ProvidedTuition ReimbursementPay scale by applicable geographic location:Alaska: $16.39 - $20.49 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.Covid-19 Precaution(s):Remote Interview Process (some positions vary)In-Person Interview required for Front-Line PositionsSocial Distancing and Mask Guidelines in place