The Customer Support Manager (CSM) represents the dealership to existing and potential customers by matching our products and services to the customer needs.Responsibilities include: Promotes and sells heavy-duty truck and equipment parts and servicesResponds to technical needs, and provides product update informationManages customer relationships including whole goods sales leadsResponds to communications from customers via phone, email, and in-personProvides and follow up on quotes for parts, service and training Uses a CRM data base to track sales activity and stay connected to customersMeets with existing customers on an regular on-going basis to assess their needsGrows and expands current accountsWorks with Parts, Service and Sales to trouble shoot problems with customersMeets with new customers within a recommended timeframeEnsures company vehicle has registration, insurance card and vehicle inspection report available at all timesCompletes and submits vehicle inspection report on a daily basisReports to Parts Manager any issues or repairs needed for company vehicleCompletes call reports on a daily basisSubmits delivery sheets promptlySubmits returns promptlyAssists Parts Department by covering shifts when neededMaintains internal and external cleanliness of company provided vehicleKeeps up with bulletins and product knowledgeCompletes company training within timeframe requirements – One CE, one Truck, one safety per monthRequirementsEducation:High school graduate or equivalent Experience:Mechanical aptitudeFive years industry parts and service experienceKnowledge, Skills, & Abilities:Technical knowledge of 2007 and newer trucks and construction equipment and on board computer systems and softwareExcellent customer service and communication skillsProficient with Microsoft Word, Excel, Outlook and other web applicationsValid driver’s license – CDL preferredAbility to work autonomouslyAbility to work a flexible schedule when customers are available Working Conditions/Physical Demands: Will drive company-provided vehicles six to ten hours per day. Will lift and transport parts weighing up to and/or exceeding 70 pounds on an as needed basis. Will be exposed to noise, dust, exhaust fumes, etc. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.