NuSpine Chiropractic in Leander is looking for a personable and driven Lead Clinic Coordinator to join our Team! Our mission is to provide affordable, convenient and personalized chiropractic care to our community. We love seeing people benefit from the power of chiropractic care.

NuSpine Clinic Coordinator (CC) is the patient’s liaison from the day they inquire about our services through their career as a patient. The chief objective of a NuSpine CC is to; Generate leads, close leads, maintain patient memberships, and nurture the clinic/patient relationship on a personal level.

The Lead Clinic Coordinator is a Team Leader who will work directly with the Franchisee and Chiropractor to provide an excellent patient experience. They accomplish these things by executing the following:

• Responsible for the hiring, onboarding, and supervising of Clinic Coordinators including scheduling and performance reviews
• Providing excellent customer service and directing tasks to Clinic Coordinator staff
• Train and mentor Clinic Coordinators for ongoing success and future growth
• Oversees systems to ensure tasks and patient records are reconciled accordingly
• Works with Chiropractor to process patient intake and deliver and sell treatment plan prescribed by Doctor
• Social Media Management and community engagement
• Keeps leads organized and tracks all points of contacts per the Patient Contact Workflows
• Books leads for Initial Exam Appointment
• Sends appointment reminders 24 hours prior to appointment
• Knowledgeable about NuSpine, chiropractic care, and able to answer all FAQ’s
• Ability to sell the competitive advantages of NuSpine
• Must know the pricing options and plans
• Displays great customer service
• Leverage Social Media Accounts in tandem with Franchise office to generate and contact leads
• Answer CC phones to schedule new patient visits

Job Qualifications

• Excellent customer service skills
• Previous sales experience, with strong sales skills
• Social verbal and written communication skills required
• Organizational skills are a must
• Functional computer skills required- MS office basic programs, Google Office Suite, and CRM software
• Healthy minded people strongly preferred who believe in Chiropractic
• Knowledge of HIPAA compliance is a plus

Benefits

• Free chiropractic care for employee and discounted chiropractic care for employee's family
• Opportunity for commission compensation following 90 days of employment

This position is with a franchisee of NuSpine Chiropractic. Franchisees are solely responsible for the independent management and operation of their business, including the traditional right of general control an ‘employer’ or ‘principal’ has over factors such as hiring, direction, supervision, discipline, discharge, and relevant day-to-day aspects of the workplace behavior of their employees. As part of that responsibility, franchisees are required to comply with all labor and employment laws, and are solely responsible for labor and employment matters and decisions related to their employees.