SUMMARY OF RESPONSIBILITY:

The Customer Care Coordinator II is the primary point of contact for all rehab orders. This position is responsible for ensuring that all assigned orders are processed quickly and accurately so that the client’s mobility needs are met. They are an integral part of the Assistive Technology Professional (ATP) team. This position requires someone with advanced skills in communication effectiveness, expansive knowledge and quick turn-around time

Essential Functions:

• Answers incoming calls from clients, therapists, payers, and ATPs.
• Processes new order intakes efficiently and effectively
• Uploads order files for ATPs.
• Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME) and Letter of Medical Necessity (LMN).
• Communicates with all staff involved in order processing to allow for the most effective flow of orders being processed.
• Conducts research of related equipment on vendor websites.
• Is familiar with all of the products and services that Numotion provides
• Strong experience, knowledge and effective communication
• Acts as a leader for other CCCs – assists with additional tasks and projects (i.e. covering for others in their absence, referral structures, referrals

QUALIFICATIONS AND COMPETENCIES:

• High School diploma/GED required; Associates degree preferred.
• Minimum of three years of experience in a high paced office environment is required.

What you need to succeed:

• High School diploma/GED required; Associates degree preferred.
• Six months medical documentation related experience or training required.
• Experience with prior authorizations required.
• Proficiency in Microsoft Office Suite required.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Able to think quickly, assess a situation and make a sound decision.
• Able to use technology to optimize efficiency and effectiveness.
• Solid written and verbal communication, listening, organization and priority setting skills.
• Listens well and retains instructions; accepts constructive feedback from supervisor.
• A track record of being consistent with attendance and prompt arrival at work and meetings.
• Ability to perform job with integrity and values consistent with the Numotion Mission.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long-term disability, a 401K plan and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#LI-FP1