About the Role :

Are you passionate about contributing to engaging work? If you are, we want to talk to you! We are an inbound Call Center with customers and distributors calling in from North America, South America, Australia, and New Zealand.

You will be helping them grow their business by providing excellent customer service and developing professional relationships as you place orders of all types, set up new accounts, answer questions, and resolve problems.

What you'll do :

• Simultaneously navigate different programs and software to provide help to distributors.
• Provide excellent customer support by helping distributors create orders, replacements, refunds, and provide any other service needed.
• Use resources to answer customer questions and concerns.
• Attend mandatory trainings and meetings.
• Communicate with Distributors through phone / email.
• Dissolve customer concerns and build relationships of trust with distributors and customers.

What you'll need :

• Digital literacy, keyboard, and typing skills required.
• Ability to speak English at a native lever required, written, and verbal.
• Six months of customer service experience preferred.
• Ability to diffuse disgruntled customers and build relationships of trust with distributors and customers.
• Excels with interpersonal skills including a strong ability to personalize and customize individual contacts.
• Excellent written and oral communication skills.
• Proven ability to understand the big picture in order to offer solutions.
• Proven customer service mentality.
• Excellent multi-tasking skills.
• Excellent organizational skills.
• Ability to learn new concepts, procedures, and information quickly.
• Aptitude to perform and excel in a fast-paced work environment.
• Ability to maintain composure in a complicated and demanding work environment.
• A High School education is preferred with 0-2 years of working experience
• Must be fluent in Mandarin

Our Benefits & Perks :

You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability.

• We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance;
• free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match;

an incentive bonus program; and access to our top-quality beauty & wellness products. You'll also be empowered to prioritize what's important to you through flexible work arrangements and a generous vacation policy.

Thinking about expanding your family? We have generous maternity and paternity leave too.

Last updated : 2024-05-24