Want to be a part of our team? The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). Working at NTT ESSENTIAL DUTIES & RESPONSIBILITIES Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks. Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment. Ability to coordinate technical tasks with internal groups and manage requests to resolution. Installation of cabling and cable organization per NTT or client standards, including labeling. Troubleshooting and diagnostics of enterprise level hardware. Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices. Ability to understand execute instructions provided by clients and internal groups. Perform commissioning and decommissioning of hardware. Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits. Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables. Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations. Perform installation and maintenance on Power Distribution Units within client enclosures. Work in a standard ticketing system, providing clear, timely, and appropriate customer communications. Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues. Adhere to Change Control Processes and Standards Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians. Acts as communication coordinator and situation manager during any critical incidents call bridge events. Performs other duties as assigned. Support 3rd party vendor activities. Process all tickets within SLA guidelines and follow procedural requirements. KNOWLEDGE, SKILLS & ABILITIES Previous experience working in a complex high availability data center environment is preferred. Working knowledge of data center processes and design (power, cooling, redundancy). Working knowledge of airflow management best practices. Working knowledge of computer hardware. Ability to provide and recommend solutions to internal staff and clients. Understanding of networking components and infrastructures. Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling. Familiarity with patch panels. Knowledge of copper and fiber cable testing equipment. Excellent troubleshooting and problem resolution skills. Able to operate material handling equipment – server lifts and pallet jacks. Ability to demonstrate effective team and interpersonal skills. Experience with Data Center incident resolution, asset management, and logistics. Critical thinking and decision making related to outage risk assessment. Regular, predictable attendance is essential for satisfactory performance. Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues. Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. Experience with active directory, Office 365, and enterprise level ticketing systems. Experience with laptops, desktops, docking stations, and enterprise level peripherals. Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents). Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty. Must have the ability to communicate effectively both written and verbally. #GlobalDataCentersCareers What will make you a good fit for the role? EDUCATION & EXPERIENCE High School Diploma or GED required. 3-5 years of data center environment or help desk experience is required. CompTIA A certification or equivalent experience required. CompTIA Network and BICSI Installer 1 certification preferred. PHYSICAL REQUIREMENTS Physically assist in moving and racking equipment. Able to climb a ladder and work on a raised platform. Able to safely lift and move up to fifty (50) pounds. Must have the ability to perform office-related tasks which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. WORK CONDITIONS Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer. This position may require rotating schedule to support a 24/7 support schedule. SPECIAL REQUIREMENTS Must work on-site; no telecommuting permitted. Must be comfortable working in a highly critical, fast paced environment with shifting priorities. Must possess a current, valid state-issued driver’s license. Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.) Must satisfactorily pass or complete any required client background checks or training. This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $23.80 - $35.80 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!