Req ID:279885

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Bi-lingual Call Center Senior Representative to join our team in Chicago, Illinois (US-IL), United States (US).

The person in this role will serve as a Bi-lingual (English/Spanish) Customer Service Representative working in our inbound contact center. After approximately 120 hours of instructor led training and job-related shadowing per business project. This position requires you to be onsite.

Responsibilities:

1. Processing application for debt relief program for eligible individuals as a primary function
2. Respond and service customers via email or phone regarding past debt and give options for payment.
3. Respond to and service customer calls via an inbound ACD system or emails via an email routing client.
4. Educate and inform customers on account related departmental questions, concerns, and requests as well as City Policies, Procedures and Protocols.
5. Research and analyze inquiries and concerns and take the appropriate action in resolving their Tax, License or Administrative Hearing inquiries.
6. Promote positive customer relations and champion revenue collections while maintaining the highest standards of ethics, quality, and service professionalism.

Basic Qualifications:
High school diploma or equivalent required

Minimum 1 year experience of call center/customer service experience

Must be bi-lingual in Spanish & English

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.