Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you! At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. Definitely a fast-paced environment where we collectively battle escalating cyber attacks and stay on top of fast changing technologies! Come explore one of our many opportunities! 

How you’ll make an Impact  
As the Systems Administrator I, you will provide onsite technical support to customers. You will be responsible for implementing, maintaining, and improving client’s network infrastructure. In this position, you will be an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs. 

Summary of Location and Hours 

• This exciting opportunity involves working on-site with various clients throughout the DMV area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry 
• Must have a valid driver's license and insured vehicle. (Mileage, parking and tolls reimbursement provided, you will also be eligible for our cell phone reimbursement program) 
• Monday – Friday, approximately 8am – 5pm EST
• On-Call rotation schedule, one week approximately every other month 

 
What you will be doing  

• Executes repairs, installations, changes, or coordination for onsite PC support requests, including workstation (hardware, software, peripherals, and connectivity) platforms conducted mainly onsite, and could require 3rd party coordination. 
• Troubleshoot and resolve profile issues for end users
• Troubleshoot and resolve application issues
• Restore files from backup
• Troubleshoot network issues
• Update ticket notes and details daily
• Maintain utilization metrics (90%)
• Preforms deployments and new system setups
• Performs datacenter visits as needed
• Frequently plans, designs, directs and executes PC projects 
• Provided customer tutorials following best practices 

 
You’ll be successful in this role if you have experience in/with  

• 1-3 years of experience in the field of Information Technology 
• General MSP industry knowledge 
• Intermediate knowledge of workstations, including Microsoft Windows 7, 8, 10 operating systems, and Microsoft Office software products 
• Requires foundational knowledge of current Windows Server operating systems, and Microsoft Exchange software or Office 365 
• Requires foundational knowledge of LAN, desktop and server hardware 
• Previous experience supporting external users in a commercial IT environment 
• Strong problem-solving capabilities 
• Requires excellent interpersonal and customer-facing skills with a dedication to customer satisfaction 
• Must possess excellent verbal and written communication skills, and very good typing skills 
• Valid driving license & traveling required 

 
Required language skills 

• Ability to communicate professionally, in English, both written and orally 
• Ability to write business correspondence and process procedures 
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public 

Physical Requirements/Working Conditions 

• Must be able to lift up to 50 pounds frequently
• Must be able to lift up to 75 pounds rarely
• Must be able to perform frequent bending, kneeling, squatting, and turning 
• Must be able to perform occasional reaching over shoulder height, waist level and from floor 
• Must be able to work in a fast-paced environment 
• Must be able to work in an unsupervised environment 
• Must be able to drive/sit for extended periods of time 

Equipment/Machinery Used 

• Two-wheel dolly 
• Basic Tools (screwdrivers, vacuums, etc.)
• Mobile phones
• Laptops/Desktop computers 

 
Benefits and Perks 

• Medical, Dental and Vision coverage for employee and family 
• 401k company-matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period! 
• Group Term Life and Accidental Death and Dismemberment coverage (company provided) 
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) 
• Health Savings Account (HSA) Options / PPO Options 
• Paid Time Off (PTO) 2 Floating Holidays 
• Bonus plans 
• Tuition Reimbursement Program 
• Employee Assistance Program 
• Generous Employee Referral Program – the more you refer the more you earn! 
• Dynamic Recognition and Rewards 
• Work with Industry-Leading Talent 
• Clear Promotion and Advancement Tracks 

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.