Training Specialist

The Telecommunications Training Specialist should exude a high level of expertise regarding trade and marketplace knowledge. Manage all training and developmental aspects of the assigned territory. Ensure compliance in all areas of safety, security, and customer expectations. Drive growth through employee performance and development. Organize training opportunities for a diverse curriculum. Proactively anticipate and manage training needs. Collaborate with training director to create strategic plans aligned with company objectives. Ensure that the market is compliant with current company and customer requirements. Set and achieve educational targets for members of the group. Coach, mentor and train all employees to produce a highly effective team. Promote total customer satisfaction ensuring that the work is being performed by educated individuals.

Training Specialist Essential Functions:

· Support new hire on-boarding delivery and design; and work with leaders to support development of training matrices and departmental on-boarding plans.

· Design and deliver learning content for in-person, virtual and digital formats.

· Conduct needs analysis to assess, recommend, design, and deliver training to address performance gaps and on-board new team members.

· Implement evaluation measurements for training effectiveness, including partnering with leadership to ensure training programs are meeting the needs of both employees and management.

· Understand telecom and fiber specific industry terminology including identifying all common forms of equipment and their basic functions in the field.

· Provide technical proficiency necessary for evaluating mandatory hands-on skills assessments and essential best practices.

 · Assist in ensuring new employees are acclimating to the Company culture and achieving key milestones in their skill development.

· Engage, one on one, with employees to ensure the training program is contributing to a positive work experience.

· Support other internal learning partners in design, delivery, and training administration as needed.

· Solicit, understand and culture best practices to maintain integrity of networks for future work.

Training Specialist Qualifications: 

· Minimum 5 yrs Telecom field experience preferred with a focus in fiber optics..

 · Minimum 2 years experience developing and implementing scalable and valuable learning solutions to a growing and changing workforce.

· Experience with writing, multi-media design and content development across a variety of platforms desired.

· Self-starter and proven problem solver.

· Strong project management skills.

· Proven critical thinking skills.

· Clear and concise written and verbal communication skills.

· Proficiency with e-learning authoring tools.

· Advanced MS office skills and experience with Adobe Creative Cloud Suite. Preferred

· LMS administration experience