The mission of NTCA is working on behalf of small broadband providers who are working on behalf of rural America.
Our vision is to build a better broadband future for rural America.
NTCA-The Rural Broadband Association is looking for an appeals coordinator to join our outstanding Group Health team. The appeals coordinator handles all aspects of the appeal process for medical, dental, disability and flexible spending claims in accordance with government and plan specific guidelines and regulations.
What will you do?

• Track all appeals related to NTCA’s Group Health Program and ensure all appeals are completed within the applicable time requirements.
• Review appeal materials received related to an appeal and obtain any additional information needed.
• Analyze information received by external vendors related to appeals.
• Prepare correspondence such as appeal determination letters and related emails.
• Create reports related to appeal status and outcomes.
• Perform quality assurance measures and reporting for claims processed by the NTCA Group Health Program staff.

To perform the job successfully, a candidate should have the following qualifications:

• Analysis and critical thinking skills
• Advanced verbal and written communication skills
• Ability to research and analyze information to determine appropriate responses to complex questions
• Understanding of the health insurance industry practice and principles
• Knowledge of employee benefits is preferred

Why work with us?
NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial planning, work life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization. NTCA’s work culture supports our core values of respect, collaboration, communication, innovation and creating a superior customer service experience.
Our compensation and benefits package includes:

• Competitive compensation program including regular performance feedback and coaching
• 401(k) and pension retirement programs
• Health insurance: medical, dental, vision, pharmacy benefits
• Company sponsored life insurance
• Short- and long-term disability
• Generous paid time off and paid holidays
• Corporate volunteering and community service opportunities
• Comprehensive wellness program
• Opportunity for hybrid work schedule upon successful completion of the training and probationary period.
• Convenient office location in beautiful Biltmore Park area of Asheville with plenty of shopping and dining options as well as walking/running trails.

If you are ready to pursue a rewarding career that impacts the lives of people and communities across rural American, apply today.
NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.