Who Is NSI Security?

NSI Security is a verified Veteran-Owned Small Business (VOSB) with the U.S. Department of Veterans Affairs and is also recognized as a Veteran-Owned Business Enterprise (VBE) by the Massachusetts Supplier Diversity Office
(‘SDO’). Originally established in 1990 as a general locksmith company, we quickly expanded to offer a full range of security solutions. Our knowledge in the security field has earned NSI Security the reputation of being a trusted vendor of the Department of Defense as well as other federal, state, municipal, industrial & financial entities.

Job Purpose: NSI Security is looking for an experienced Service Coordinator.

NSI Security, a trusted leader in the security industry, is seeking an experienced highly motivated and detail-oriented individual to come and join our team as a Service Coordinator for immediate hire. The ideal candidate will have a minimum of one year of previous experience in a similar role. This individual will possess proficient attention detail and assist with the administration, scheduling & inventory of service calls and scheduling while performing a variety of tasks as outlined below.

Job Description:

• Field incoming calls possessing the ability to communicate with customers efficiently and effectively to obtain information.
• Scheduling, coordinating and dispatching service calls with customers and technicians.
• Review service tickets to ensure proper documentation of services rendered, time and materials are entered into scheduling software.
• Create Purchase Orders & RMAs as needed.
• Monitor inventory to ensure sufficient stocking and use of materials in the most efficient and cost-effective manner.
• Assist in the retrieval of equipment from inventory and signing it out to technicians.
• The Ability to act independently and make competent decisions.

Job Requirements & Skills:

• Displays a strong work ethic and positive attitude to co-workers and customers.
• Organized, detail oriented and analytical.
• Ability to perform all job functions with confidence and accuracy.
• Must be able to focus and complete assigned tasks and prioritize when given multiple tasks.
• Open to change and ability to stay on task with regular interruptions.
• Ability to work under pressure and remain calm in an emergency.
• Ability to work with the team in the field when the need arises.
• Ability to interact with customers in a professional manner, keep accurate records while maintaining a high level of confidentiality.
• Knowledge of various security systems and networking preferred, but not required.
• Perform a variety of marginal duties not listed, to be determined and assigned as needed.

Educational/Experience Requirements:

• Minimum 1 year of experience with administration, scheduling & inventory in security or equivalent experience in a related field.
• Ability to pass a background check.
• Valid MA Driver's License.
• Microsoft Office (Word, Excel, Teams, Outlook)
• Occasional travel may be required.

Job Type: Full-time

Pay: $22.50 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Littleton, MA 01460 (Required)

Ability to Relocate:

• Littleton, MA 01460: Relocate before starting work (Required)

Work Location: In person