Company Descriptionnscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. nscglobal is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a North American headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.Job DescriptionMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. MUST HAVE MICROSOFT INTUNE EXPERIENCE!!! May require an associates degree in a related area or 1 - 3 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.Position Description: Provides on-site and remote technical service support, installation, configuration andproblem resolution in PC /Network environments. Provides technical support to customers on operational or maintenance aspects of systemequipment and serves as customer contact on technical and service related problems.Diagnoses mechanical, hardware, software and system failures using establishedprocedures.Determines most cost effective repair resolution to minimize customer downtime.Act as the primary provider of technical support to desktop and laptop computerusers for hardware, OS, and application issues to Executive/Financial Level customers. Monitor and update help desk incident tracking tickets for purposes of demonstratingcompliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions. Function as primary point of contact and communication with customer from assignment ofticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress. Evaluate current processes, procedures, and technology with an emphasis on identifyingmethods of improving effectiveness in providing support to customers. Coordinate support and repair activities with select third party vendors. QualificationsMust have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues. Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques andsupporting financial customers.Proficiency in the following areas – Networking, VPN, Wireless. Customer Service, Ticketingsystem applications and multi-tasking.-Remains calm and patient in the face of difficult situations-Selects appropriate information for customer and continually seeks to improve communication channelsSoft Skills:Thought Process: Able to understand technical concepts and can develop waysto help others learn. Ability to solve complex problems with innovativesolutions. Ability to manage multiple priorities. Ability to quickly andproactively gain an understanding of the client's business problems and deliversolutions and recommendations to solve.Interpersonal: Excellent customer service, technical, organizational, andcommunication skills -- in person and on the phone; effective listening andteam orientation. Able to persuade, influence and negotiate with staff andvendors in critical situations. Able to motivate others and work cooperativelyin a group to achieve common goals.Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa. Additional InformationAll your information will be kept confidential according to EEO guidelines.Full time, direct hire. Includes benefits, paid time off, OT.