6 Hardware Support Technician Jobs in Henderson, NV
NRI is Hiring a Hardware Support Technician Near Henderson, NV
Under the direction of the IT Support Manager and IT Support Supervisor, the IT Support Technician provides a hands-on approach with an entrepreneurial touch. They provide user support and solutions to ensure the user experience is optimized. While considering the priorities of the organization, this individual has the ability to gain results while managing multiple scenarios at one time.
What does success look like in this role?
Success in this role looks like quality, team building, and attention to detail. The IT department prides itself on responsiveness and quality above all else. We strive to deliver, communicate, and exceed expectations.
The following schedule is available for this role:
Monday - Friday 8:30AM to 5:00PM
Starting Pay:
$25 per hour
Location:
3591 Volunteer Blvd, Henderson, NV 89044
All About You:
What You'll Bring to the Role:
- Excellent technical capabilities desktop and network.
- Has the ability to travel amongst all facilities (including out of State or country when needed)
- Has the ability to be flexible and adapt to changing priorities.
- Excellent O365 and Hardware support skills.
- This position requires the ability to follow precise instruction and guidelines set by the IT Support Manager and IT Support Supervisor.
- Has the ability to remain calm working under pressure and extremely urgent or sensitive situations
- A recognized post-secondary certificate preferred.
- MSCE Certification and/or A certification would be an asset.
- and/or 3 years of experience with technical /network support and hardware maintenance.
- Understanding of VLAN, Wifi AP
- Good understanding of Firewall, switches and routers
- Working knowledge of O365 and Windows 10.
- Cabling experience, comfortable using Scissor lift working at 30 ft.
- Physical ability to carry out the duties, including the ability to lift and carry up to 50 lbs, walking and standing for extended periods, frequent stooping and bending, climbing ladders, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
- Significant amount of time regularly spent answering and speaking on the telephone and corresponding via email to individuals internally and externally.
- Able to sit and perform computer work for lengthy periods of time.
- User Support (All facilities)
- Onsite Support, responding to Helpdesk ticket requests that require IT assistance (i.e. programs not working, printers not working). Many of these facility requests can be handled remotely.
- May take phone calls after-hours should support be required to ensure operations continue to run.
- At times, may be scheduled after-hours for the purposes of assisting with Network upgrades, repairs or installations that would otherwise interrupt operations.
- Troubleshooting requests and if unable to action to resolution, work with the IT Support Supervisor for assistance, guidance and support. When needed, send the request in the correct direction (i.e. WMS inquiries to upper Tiers).
- Setting up functionality for new employees (Usernames, email accounts, phone)
- Learn, adapt to, and install/configure new and different software suites- Endicia, Bartender, etc.
- Coordinates all Handheld Activity
- Fixes units/send out (broken screens, won't scan, have been modified by users)
- Coordinate and communicate with Supervisors and Managers regarding issues so it can be addressed. Escalating to the IT Support Supervisor and/or IT Support Manager if necessary.
- Coordinate with suppliers to support any technical issues that cannot be resolved on site.
- Performs asset tracking for the organization.
- Tracks hardware and software.
- Security, Maintenance and other Tasks
- Clean-up the physical network, including firewalls, switch and associated wiring (testing, checking prior to escalating to the Network Administrator and/or Hardware Support Manager).
- Ensures the cleaning of the print heads by working with the Supervisors and Managers to provide training so scheduled maintenance occurs.
- Works with Supervisors to ensure security protocols are followed (i.e. no charging phones on computers).
- Monitors the wireless network connections and associated clients within the organization to ensure there is no irregular activity.
- Assist with the setup and configuration of network switches and equipment for new buildings
- Configuration, update, installation and troubleshooting of PC's and associated software.
- Installation and troubleshooting of security software.
- Runs Cat6 cabling for new and existing sites as required.
- Performs other duties as requested.
- Staff purchase program - wear the brands you love!
- Staff benefits plan - chose the benefits that are right for you!
- Flexible and fun work environment - work hard and play hard!
- Internal opportunities - we believe in growing our own!
Job Summary
Full Time
$57k-73k (estimate)
05/02/2024
05/15/2024
nri.com
RALEIGH, NC
1,000 - 3,000
1965
T NAOMIE ODOOM
<$5M
Business Services
Related Companies
About NRI
We align our goals with our clients goals a true partnership that ensures shared success. NRI (Nomura Research Institute, Ltd.), founded in 1965, delivers innovative solutions to your problems by providing insight-driven research, consulting and managed services. Our offerings include Financial IT Solutions, Consulting Services, Industrial IT Solutions, IT Platform Services, Cyber Security Services, and Digital Marketing Services. In each area of expertise, we make smart clients smarter by maximizing long-term financial performance in ways they never imagined. Driven by insights from our indu...stry-leading research and analysis, our practical solutions address today's business challenges and anticipate tomorrow's. NRI has 12,000 employees in 50 offices globally and reports annual sales above $3.7 billion. (As of Mar. 31th 2017) For more information, visit: https://www.nri.com/fit/ https://www.nri.com/global/ https://www.youtube.com/watch?v=pldqFw0II04
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The following is the career advancement route for Hardware Support Technician positions, which can be used as a reference in future career path planning. As a Hardware Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hardware Support Technician. You can explore the career advancement for a Hardware Support Technician below and select your interested title to get hiring information.
