Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Essential Duties/Responsibilities:

• Supervise end to end broker commissions process for all segments of a designated brand
• Lead in preparing broker payout calculations and other commission type payments
• Manage the broker onboarding process which ranges from vetting prospective partners to preparing broker agreements for execution
• Review broker agreements and plan documents to ensure compliance
• Supervise internal controls to ensure broker payment processes for the brand is SOX compliant and monthly KPI goals are met
• Performs final reviews of payment batches and resolve issues before submission for management approval and to Accounts Payable
• Supervise and coordinate root cause analysis of issues and report trends in payments against forecast and budget
• Effectively lead interactions with other departments as well as external and internal sales and autonomously resolve the majority of questions and emerging broker payment issues
• Works with Accounting to record month end accruals for month close process.
• Develop, adjust and understand forecast and budget models specific to Retail broker commissions
• Build amortization schedules for Retail commissions, where models can easily be manipulated, updated and interpreted
• Monthly communications with brokers concerning usage, payments, and any other issues
• Researches technical issues as needed related to primary job responsibilities
• Maintains up to date documentation on daily and monthly procedures as well as documentation of issue resolution
• Responds to ad hoc reporting requests by the sales team, management and other key stakeholders
• Monitors effectiveness of business processes, conducts analysis, makes recommendations, and coordinates implementation for system and process improvements resulting in timely and correct completion of issues
• Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy

Education:

A bachelor’s degree from an accredited four-year college or university is preferred, but 3 years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting will replace the degree requirement.

Experience:

Minimum 3-5 years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting. Demonstrated abilities in problem-solving and team-projects preferred. Knowledge of the utility and the deregulated energy market is required.

Additional Knowledge, Skills and Abilities (KSA’s)

• Knowledge of internal CRM and/or commission platforms a plus: Hawkeye, SCM (Sales Commissions Manager), Siebel, SAP
• Advanced MS excels are preferable. Proficient with other Microsoft office applications
• Works independently through the use of initiative and self-motivation. Must be a self-starter able to work with minimal supervision
• Adapts effectively to new and changing environments
• Strong analytical and problem solving skills with large amounts of data
• Excels in quickly conceptualizing and assimilating data to make decisions and take appropriate action
• Good written skills to document processes, policies and procedures
• Ability to work effectively in a team oriented environment. Able to take a leadership role in a project team to establish plans, coordinate team activities, and assure successful completion of objectives
• Proficient in effectively communicating to a wide range of audiences in both written and oral form

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.